Customer Helpline Officer

Customer Service Advisor Location: BelfastPay Rate: £13.97 - £32.55 per hour (depending on shift pattern)Contract: Temporary, ongoingStart Date: 05 May 2026Hours: 37.5 hours per week (5 days over 7, including weekends &amp; bank holidays)<hr style="text-align: center;" />About the RoleWe're offering a rare opportunity to join the UK's largest and most trusted telecoms provider, supporting critical emergency services that operate 24/7, 365 days a year.In this role, you'll be supporting 999/112 emergency calls, Directory Enquiries (118500), and Relay UK, helping ensure people get the right help when they need it most. This is not a standard call‑handling role-it's a vital public service position where your calmness, accuracy and empathy can genuinely save lives.You'll work with people who may have communication difficulties, providing real‑time voice‑to‑text support with absolute confidentiality and professionalism.<hr style="text-align: center;" />Key Responsibilities<ul><li>Act as the first point of contact during critical and emergency situations</li><li>Accurately route callers to the appropriate emergency service</li><li>Type real‑time conversations with high speed and accuracy</li><li>Remain calm, focused and empathetic under pressure</li><li>Follow structured processes and protocols at all times</li></ul><hr style="text-align: center;" />What We're Looking ForYou'll thrive in this role if you can:<ul><li>Communicate clearly, calmly and empathetically</li><li>Stay composed in emotionally challenging situations</li><li>Follow procedures accurately and consistently</li><li>Type at least 50 words per minute with 98% accuracy</li><li>Work confidently as part of a 24/7 operational team</li></ul><hr style="text-align: center;" />Shift Patterns<ul><li>4‑week rotating rota</li><li>Shifts scheduled between 10am to 9pm; 12pm to 11pm; or 2 week rotation of 8am to 7pm and 12pm to 11pm.</li><li>Includes some weekend working and rest days</li><li>Designed to support a range of lifestyles</li></ul><hr style="text-align: center;" />Training<ul><li>Full‑time paid training: 37.5 hours per week for 4 weeks</li><li>Training may include mornings and evenings</li><li>100% attendance required for the first 4 weeks</li></ul><hr style="text-align: center;" />Ready to Make a Real Difference?If you're looking for meaningful work where every shift matters, this is your opportunity to support people at their most critical moments.Apply today and become part of a team that truly makes a difference.<hr style="text-align: center;" />Equal Opportunities StatementWe are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to building a diverse team that reflects the communities we serve.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Role: Administrative OfficerLocation: Stranmillis, BelfastPay Rate: £15.12Hours: 3 DAYS PER WEEK (DAYS TO BE AGREED WITH THE SUCCESSFUL CANDIDATE from MONDAY - FRIDAY 08.50 AM - 5.00 PM, FRIDAY 08.50 AM TO 4.25 PM) Job Purpose:The post-holder will provide high-quality administrative support for undergraduate student placements. The role supports effective placement allocation, strong external relationships, accurate data management, and the efficient administration of Lifelong Learning activity, ensuring compliance with College policies and quality standards. Main Duties and Responsibilities:* Provide comprehensive administrative support for the allocation and management of undergraduate student placements in line with College guidelines.* Liaise with external placement providers to secure placements and resolve issues within required timescales.* Plan and schedule annual and future placement activity.* Maintain accurate placement, assessor, and visit records using College management information systems.* Support students and staff by providing guidance on placement processes and requirements.* Monitor placement quality assurance, ensuring reports and marks are received, recorded, and submitted to Boards of Examiners.* Maintain placement-related web and intranet content and manage student communications, surveys, and data.* Produce routine placement data and management reports.* Work closely with academic staff, College teams, and software providers to support placement delivery and system improvements. You will have:- Minimum of 3 years' recent (within the last six years) administration experience gained in a complex working environment.- Evidence of excellent organisational skills and the ability to work effectively in a pressurised environment, in which meeting deadlines, working accurately and maintaining confidentiality are essential.- Experience of working with Information Management Systems.- Excellent IT skills, with experience of using Microsoft Word, Outlook, and advanced Excel to include design, manipulation and the use of formulae. If this sounds like the role for you then please apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Admin Officer

Customer Helpline Officer Belfast 37.5 hours£12.75 per hour KEY DUTIES / RESPONSIBILITIES<ol><li>Contribute to the investigation and resolution of customer stock delivery after sales discrepancies, which include communication with Logistics teams and the interrogation of warehouse management and eFinancials systems. Escalate significant / high value discrepancies to line / senior manager where necessary. Maintain accurate records of aftersales discrepancies for monitoring / analysis purpose</li><li>Record customer complaints via the PaLS customer complaints register. Where appropriate take the lead in the investigation of customer complaints and recommend corrective and preventive measures to be taken</li><li>Process HSC and Private sector customer requests for stock returns, ensuring returns criteria are met and all necessary documentation is generated using eFinancials and Business Intelligence reporting systems</li></ol><ul><li>Communication and Information Management </li></ul> <ol><li>Assist in daily call handling, responding to customer queries and provide assistance as appropriate</li></ol><ol start="2"><li>Assist in the daily creation /maintenance of all HSC customer Internal Delivery Address related standing data records in keeping within agreed timeframes using FPL eFinancials application</li></ol><ol start="3"><li>Assist in the filing of team related records in line with PaLS records management, retention and destruction protocols</li></ol>ESSENTIAL CRITERIAExperience/ Qualifications/ Registration A minimum of 5 GCSE's at Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification plus 1 year's relevant experience ORTwo (2) years relevant work-based experience**. **Relevant experience should include:Experience in a customer service role dealing directly with customers, clients or suppliers.( e.gAdmin/Retail or warehouse role) IT Skills particularly in the use of Microsoft office applications such as word, outlook and excel To apply send cv via link

Customer Helpline Officer

Customer Service Advisor

Admin Officer

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