Contact Centre Staffing
We attract and retain excellent contact centre staff who can be trusted to deliver the high-quality service experience you want for your customers.
Our team of expert recruiters and account managers can help you save up to 20% on your agency spend by offering various staffing solutions, such as consolidating your supply chain, standardising pay rates, and addressing the underlying causes of temporary staffing needs.
We can boost staff productivity by as much as 40% through efforts to reduce the turnover of temporary employees. We analyse the reasons why temporary staff leave and create customised action plans to minimise unwanted turnover. This could involve providing support to supervisors in onboarding and engaging new staff, as well as revising shift schedules to optimise staff availability and fulfilment.
Managed Service Solutions
End-to-end management of your entire temporary workforce, from recruitment to payroll and invoicing, and managing your multi-tiered supply network.
Temporary & Permanent Staffing
Working with local hiring managers, our national branch network of local labour market experts, find the best talent for your temporary and permanent vacancies.
Dedicated Resourcing Team
Our dedicated resourcing team are experts in managing single-site, multi-site, and national staffing projects, from sourcing to onboarding, including assessment centres and targeted talent management solutions.
Benefits
Extensive talent reach
Our extensive talent reach includes a diverse and versatile community of contact centre staff. This community has been built over decades, establishing a strong brand reputation.
Data-driven Workforce Planning
Our clients can optimise staffing, skills, and resource deployment, leading to informed decisions about hiring, training, and talent retention. This results in improved productivity, cost savings, and organisational efficiency.
Save on Agency Fees
Our direct-fill capability helps clients save on agency fees through our diverse talent community, while our data-driven approach, leads to improved productivity and further cost savings.
