Help desk Administrator FM

Contracts Administrator

Hours: Monday to Friday, 8:00am - 5:00pm

Contract Type: Permanent

💼 What You'll Be Doing

• Supporting the Contracts Manager with day-to-day contract operations and providing clear, consistent updates
• Acting as a central hub for incoming jobs-handling 100+ callouts daily and ensuring all SLAs are met
• Coordinating engineers and subcontractors to maintain high standards and smooth delivery
• Managing and monitoring reactive and planned preventative maintenance (PPM) works
• Overseeing Work in Progress (WIP) and ensuring all tasks are tracked, updated, and completed efficiently
• Auditing reports to ensure compliance and enable timely, accurate invoicing
• Tracking costs and supporting the preparation of quotes when required
• Producing detailed reports using Microsoft Word and Excel
• Providing administrative support across Hard FM contracts, including residential and mechanical

🎯 What We're Looking For

• Experience in a busy Service & Maintenance environment
• Experience working with CAFM systems
• Ability to thrive under pressure and meet strict deadlines and service levels
• Strong organisational skills with a logical, detail-focused approach
• Excellent multitasking and prioritisation abilities
• Confident communicator with the ability to liaise effectively with engineers and stakeholders
• Flexible approach, with willingness to work additional hours when needed
• Strong IT skills, particularly in Microsoft Word and Excel

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.