Customer Service

Customer Service Advisor

Location: Darlington, DL1 4YB

Pay Rates: £13.95 per hour

Contract: Temporary contract until 30th June 2026

Start Date: March

Hours: Monday-Friday, 37.5 hours (shifts between 08:00-18:00)

Training: Full training provided

We're looking for motivated and customer‑focused individuals to join our clients service team supporting BT Business. If you enjoy problem‑solving, delivering exceptional service, and working in a fast‑paced environment, this is an excellent opportunity to develop your skills with full training and great career prospects.

What you will be doing

You will play a key role in delivering a first‑class experience to business customers by:

• Handling all customer interactions via phone, email, and webchat within agreed service levels.
• Processing requests for new or additional services accurately and efficiently - aiming to "get it right first time".
• Taking ownership of each customer interaction and representing BT professionally.
• Meeting personal performance targets including activity levels, schedule adherence, and accuracy.
• Interpreting customer contracts and applying this understanding to day‑to‑day requests.
• Building strong relationships with internal and external stakeholders.
• Being flexible to cross‑train across different service areas as required.
• Supporting the wider team with additional tasks when needed.

What skills you'll need

• Ability to thrive in a dynamic, fast-paced environment.
• Clear and professional communication skills (written and verbal).
• Strong problem‑solving, questioning, and diagnostic abilities.
• Excellent attention to detail and active listening skills.
• Ability to build and maintain working relationships across the business.
• Understanding of customer contracts and service expectations.
• Confidence in decision‑making within policy, process, and business rules.
• Solid business knowledge of tariffs, services, devices, and processes (or willingness to learn).

Experience

We're looking for someone with proven experience in a customer‑facing role, ideally in a service‑driven environment. You should also have:

• Confidence working independently and making informed decisions.
• Ability to adapt quickly to change and promote new products/services.
• Experience building effective internal and external networks.
• Awareness of BT propositions and systems (desirable).
• High level of PC competency.
• A positive, "can‑do" attitude and a commitment to delivering excellent service.

Rewards & Benefits

• Competitive pay (plus overtime opportunities)
• Full paid training
• Career development pathways
• Access to the Blue Arrow Training Portal
• Auto‑enrolment pension scheme
• 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and experiences. We're committed to building a team that reflects the diversity of the society we serve.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.