Bilingual Customer Service Advisor
- Salary
- £13.50 - £14.00 per hour
Premises Assistant
- Location
- Lewisham, London
- Role Type
- Temporary
- Salary
- Up to £18.75 per hour
7.5 Tonne Driver - Weekends
- Location
- Enfield, London
- Role Type
- Permanent, Temporary
- Salary
- Up to £18.75 per hour
7.5 Tonne Driver - Enfield
- Location
- Enfield, London
- Role Type
- Temporary, Permanent
- Salary
- Up to £18.75 per annum
7.5 Tonne Home Delivery Driver
- Location
- Enfield, London
- Role Type
- Full-time, Permanent, Temporary
Job Details
- Published
- Location
- City of London, London
- Role Type
- Temporary
- Salary
- Up to £12.30 per hour
Job Title: Bilingual Travel Agent (Spanish & English)
Location: Hybrid - Training based in office (Canary Wharf, London)
Salary: £12.30 per hour + benefits
Commission: Uncapped commission structure, paid monthly. On-target earnings approx. £3,000 per annum (Commission is discretionary and subject to change)
Reporting to: Team Manager
Progression Opportunities: Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, Team Manager
Working Hours: 40 hours per week, shifts between 8am-7pm Monday-Friday and 8am-6pm Saturday
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Role Overview
We are seeking a fluent Spanish and English-speaking Travel Agent to join a dynamic customer service and sales team. The role involves handling inbound customer enquiries related to holiday bookings, providing excellent service, and driving sales through effective communication and product knowledge.
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Key Responsibilities
* Manage inbound calls for both customer service and sales
* Process service requests using internal systems
* Identify customer needs and generate sales through tailored recommendations
* Modify, cancel, or confirm existing bookings
* Provide outbound support during peak periods
* Upsell additional services and extended stays
* Assist customers via live chat regarding product and booking queries
* Perform other reasonable duties as required by the business
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Key Skills & Competencies
* Fluent in Spanish and English
* Strong interpersonal and communication skills
* Sales-driven with a customer-first mindset
* Professional and emotionally resilient
* High attention to detail and multitasking ability
* Previous experience in customer service or sales (Essential)
* Understanding of contact centre KPIs and practices (Preferred)
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Training Provided
* Full product and system training
* Sales technique development
* Customer service skills training
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Benefits
* Life insurance scheme
* Employee perks platform
* Eye test vouchers
* Onsite training and induction
* Staff room with refreshments
* Corporate discounts (e.g. gym, restaurants, retail)
* Smart casual dress code
* Charity involvement and fundraising events
* 20 days annual leave plus bank holidays, with additional days for length of service
* Modern office facilities
* Campaign-specific incentives and discounts
* Employee referral scheme
* Apprenticeship and NVQ qualification opportunities
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Additional Requirements
* Employment subject to satisfactory background checks (e.g. criminality and financial probity)
* Must provide references covering the last 36 months of employment (minimum of 2 references)
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apply now
Have a Question?
- Phone
- 0131 220 1255
What candidates say
“With one of the strongest agency driver networks in the country, we were confident in our ability to support our client with their unprecedented demand. However, our performance surpassed even our bold expectations, delivering near-perfect fulfilment rates.” Senior National Account Director
