Customer Service

Business Banking Account Opening Consultant - Exciting Opportunity in Glasgow!

Join a dynamic team where your customer service skills make a real impact!

Location: Glasgow, 110 St Vincent Street
Hours: Full-time, 35 hours per week (Monday-Friday, 9am-5pm)
Contract: Temporary
Pay Rate: £14.02 per hour
Hybrid Work Style: After a comprehensive 6-week training program, enjoy a flexible mix of office and remote work, spending at least two days per week in our modern Glasgow office.

Why This Role?

Looking for a fulfilling career where customer service is at the heart of everything you do?
* As an Account Opening Consultant, you'll play a crucial role in supporting business customers, ensuring a seamless and efficient account opening process while identifying opportunities to enhance their banking experience.
* Comprehensive Training - Start your journey with a 5-week induction led by our expert training and development team, where you'll master our systems, processes, and customer engagement strategies.
* Career Growth - We actively support your development and progression, offering numerous opportunities to take your career to the next level.
* Impactful Customer Service - Engage with business customers, understanding their needs, respecting their time, and delivering outstanding service that makes a difference.

Your Role and Responsibilities

* Customer-Centric Approach - In this telephony-based role you'll communicate effectively with business customers, providing exceptional support from their initial enquiry through to account opening and beyond.
* Attention to Detail - You'll accurately handle customer requests while proactively identifying additional products that could benefit their business.
* Performance-Driven Mindset - You'll work towards clear performance goals designed to ensure an exceptional customer experience.
* Continuous Improvement - We value innovation, and your insights on improving the customer journey will be highly encouraged.

Why Lloyds Banking Group?

Joining Lloyds Banking Group means becoming part of a business that values inclusivity, transformation, and employee well-being. We offer:
* A Supportive Workplace Community - A vibrant culture filled with engaging events and activities.
* Hybrid & Modern Workspaces - Designed to enhance collaboration and productivity.
* A Commitment to Diversity & Inclusion - We welcome applicants from all backgrounds, ensuring everyone feels they belong and can thrive.
* A Focus on Employee Well-being - From our menopause health package to Working with Cancer initiatives, we lead the way in supporting our people.
* As a disability-confident employer, we're happy to provide reasonable adjustments throughout the recruitment process-just let us know.

Ready to Take the Next Step?

If you're passionate about delivering exceptional customer service and eager to grow within a supportive and forward-thinking organisation, apply today! We'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.