Working with Lloyds Banking Group - Testimonials

With so many Customer service roles available there is no better way to find out about the reality of a job then from the people who already work in the field every day. From listening to their stories, you can start to build a picture of what it is really like to work there and if you feel the job would be a good fit for you.&nbsp;&nbsp; We invited some of our candidates who were successfully placed into a Customer Service Role to talk to us about their experiences.&nbsp;&nbsp; You may have reservations about what working in a call centre might be like but what really seems to shine through from these personal accounts is that life as a Customer Service Advisor is completely different to what you might think! With reports of outstanding support from management and a fun, lively and welcoming team to work with it is really refreshing to hear how much they all genuinely enjoy their job.&nbsp;

Georgette&nbsp;has been a customer service advisor for Lloyds Banking Group since&nbsp;April 2018.
<h4>Why did you want to go for a job in a call centre?</h4>
I wanted a new and exciting experience and the opportunity to meet new people.
<h4>What does a normal day look like?</h4>
It is&nbsp;pretty fast&nbsp;paced, it can be&nbsp;quite&nbsp;full on when we have busy&nbsp;days,&nbsp;but we do get time off to hang out in between calls, and&nbsp;we do spend time every day working on new initiatives.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
There was quite a lot of paperwork and the background checks were&nbsp;pretty intense&nbsp;but if you are organised and listen to what they need to see it is not a difficult process. When I went for my assessment there was an accident on route which meant most of the people didn&rsquo;t turn&nbsp;up,&nbsp;so I was taken straight onto the phone to do a test call&nbsp;which fast tracked my application process a bit.
<h4>What is the best part about working in a call centre?</h4>
It&nbsp;has to&nbsp;be the customers,&nbsp;they are all so lovely it&rsquo;s really nice.&nbsp;
<h4>What is the&nbsp;worst part about working in a call&nbsp;centre?</h4>
You do get some people who are not so lovely every now and&nbsp;then,&nbsp;but you just need patience and empathy and the call is usually resolved quite quickly.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
I was surprised that&nbsp;there was not&nbsp;a more intensive training requirement. I did&nbsp;some classroom training and then on the phone training a couple of&nbsp;times,&nbsp;but&nbsp;I was kind of thrown in at the deep end. You learn the most when you are doing the&nbsp;job,&nbsp;so it wasn&rsquo;t a problem I was just surprised.&nbsp;
<h4>What were you most worried about?</h4>
Not getting it right, you need to know a little about quite a lot of&nbsp;things,&nbsp;so I was concerned I would keep getting it wrong until I learned everything.
<h4>What were you most excited for?</h4>
The development aspect, we were told about all of the&nbsp;cross department&nbsp;opportunities&nbsp;and so I was excited to be able to progress in my work.&nbsp;
<h4>What is your team like to work with?</h4>
The team is&nbsp;fab, I have made some&nbsp;really good&nbsp;friends.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
We get lots of ongoing support,&nbsp;we have a classroom refresh every few months and in between if there is anything you are not sure about the managers will always explain everything to you.
<h4>What skills do you&nbsp;think you have gained?</h4>
I have gained the most skills&nbsp;in tech, I have learned a lot about internet banking and credit cards, much more than I knew before.&nbsp;
<h4>What is your working environment like?</h4>
It is a nice friendly place to work, when we have low call&nbsp;volumes&nbsp;we have the opportunity to chat&nbsp;between ourselves.
<h4>Are social activities organised outside of work? </h4>
Yeah, as a team we go out together twice a month.
<h4>What is the best call you&nbsp;remember taking?</h4>
Only the other week, I had a call from a lady who had power of attorney, she needed&nbsp;to resolve the financial&nbsp;affairs,&nbsp;but she was confused by the whole process. I spent over an hour on the call with her&nbsp;helping her to get everything sorted out. Once we had&nbsp;finished&nbsp;she asked to speak to my manager&nbsp;and said how grateful she was for all of my help, she even offered to provide a reference for me if I ever needed one. I didn&rsquo;t really do much, I just did my job and helped her&nbsp;out,&nbsp;but it is&nbsp;really nice&nbsp;to know that I made such an impact on someone&rsquo;s day.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I can honestly say I don&rsquo;t remember taking a worst call, you don&rsquo;t take anything home with you at the end of the day, even if you need to help a customer who is frustrated once you are done you are moving on to the next call and they quickly disappear out of your head.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Lots of people expect the job to be different, if you can persevere through the application process it will be worth it, just stick with it.
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes&nbsp;I think I would.

Georgette

Kevin&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;since&nbsp;November 2017. Originally taken on in a temporary role he has since become a permanent member of staff.&nbsp;
<h4>Why did you want to go for a job in a call centre?</h4>
I had never done something like this before, it was something new to try.&nbsp;
<h4>What does a normal day look like?</h4>
I spend most of the day on the phone&nbsp;taking calls. We have a laugh and it is not too serious. It can be really easy going, you just have to get the job done.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
It was pretty&nbsp;stressful,&nbsp;but it is fine if you provide the information they need and are organised about it. Really do listen to the advice from Blue arrow, they try to help you through it so much.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
Helping people and educating them about managing their money.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
Maybe the angry customers but there really are not many&nbsp;of them.
<h4>What surprised you most when you started working there?&nbsp;</h4>
It was all new to me so, everything! I didn’t know what to expect.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was most worried about&nbsp;getting used to the&nbsp;computers,&nbsp;but it turned out to be really easy especially with the training I was given.&nbsp;
<h4>What is your team like to work with?</h4>
It is a great team, we have a good laugh&nbsp;between calls and during the team meetings.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
There is lots of support, probably the most I have ever received from a job and definitely the best management support I have ever had.
<h4>What skills do you&nbsp;think you have gained?</h4>
I have learned&nbsp;the most about money, fraud and credit cards. I didn’t know anything about it before.&nbsp;
<h4>Have you made many friends at work?</h4>
Yes, I have made lots of&nbsp;friends.
<h4>Are any social activities arranged outside of work?&nbsp;</h4>
Yes, each team do their own Christmas and Birthday celebrations but there are so many other opportunities as well like charitable events and football tournaments to get involved in.&nbsp;
<h4>How did you get your permanent position after starting in a temporary role?&nbsp;</h4>
I thought&nbsp;maybe I was an exception&nbsp;as&nbsp;there are others&nbsp;that have been there over 2 years and not been made&nbsp;permanent, but I really have put in the work, I have gone for every opportunity available to me and it just shows that the hard work and effort really does get noticed.
<h4>&nbsp;What is the best call you&nbsp;remember taking?</h4>
I took a call from a&nbsp;lady;&nbsp;her husband had been in an&nbsp;accident,&nbsp;so we were trying to sort out all of her finances out for her and move money around. It was hugely satisfying to help someone in a situation like that.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I had one person who got really angry when I had to tell him that what he wanted, was not possible.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Do it&nbsp;100%, I left a permanent position and at first, I was worried about it being a temporary role but as I settled I worried less and less.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
100%, I have done already.&nbsp;

Kevin

Dave&nbsp;has been a customer service advisor for Lloyds Banking Group since&nbsp;April 2018 and has been taken on&nbsp;permanently.&nbsp;
<h4>Why did you want to go for a job in a call centre?</h4>
To be honest I was a bit lost after studying chemical engineering at&nbsp;uni, I worked in a few bars and places like&nbsp;that,&nbsp;but I wanted something that I could really enjoy and be good at.&nbsp;
<h4>What does a normal day look like?</h4>
We start off with a morning meeting and then move onto working on set cases. In my role I am not on the phone&nbsp;all of&nbsp;the time,&nbsp;I am analysing new businesses and working through their applications.
<h4>&nbsp;How did you find the application process?&nbsp;</h4>
I found it&nbsp;smooth and easy to navigate.&nbsp;They did need to be thorough but providing&nbsp;you&nbsp;are organised&nbsp;and get the information together clearly then it is not too bad.&nbsp;I think maybe it depends on your personal situation and how much back ground needs to be done.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
In my job it is the&nbsp;first hand&nbsp;customer service, working with new businesses, people are generally excited. I also really like the colleague interaction, it is a&nbsp;really collaborative&nbsp;environment and I work with genuinely happy people all of the time.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
I have not experienced any downside myself, but I think that if you are not the kind of person who will push themselves to progress then it could feel quite repetitive being in one place&nbsp;all of&nbsp;the&nbsp;time,&nbsp;but the job really is what you make it.&nbsp;
<h4>What surprised you most when you started working there?</h4>
I was surprised that it was not as pressurised as I expected it to be, it is genuinely customer focused, a call takes as long as it takes to get the best result for the customer. You are given&nbsp;really achievable&nbsp;goals that are really tailored to you.&nbsp;
<h4>What is your team like to work with?</h4>
The team is&nbsp;really good, they were very welcoming. I was&nbsp;really lucky&nbsp;with who my manager is, they are all about making the greater group better, sharing knowledge and working together to make&nbsp;it a great place to work.
<h4>What skills do you&nbsp;think you have gained?</h4>
I feel I am a lot more open and personable then I was, with a background in chemical engineering I never needed to focus on my communications skills.
<h4>Is there room for career progression or&nbsp;self development?</h4>
I got off to a bit of a bumpy start but&nbsp;with the help of my manager and the range of support that was available through training it soon turned around. There is so much scope for improving yourself that I know I will just keep getting better and better.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
I remember helping this one guy who needed to deposit a 45k payment or he was going to lose a contract.&nbsp;I was&nbsp;really happy&nbsp;to know that I had taken what started as a frustrating experience for him&nbsp;and turned it into a positive experience just by taking ownership of the&nbsp;situation and doing whatever I could to help.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I have not had a bad call to be honest they are not frequent in my department, I know that there are people who can fly of the handle but just by making sure you are paying attention to your tone of voice and remaining&nbsp;professional you can always bring a call around.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
It is a really good experience and is certainly a learning curve.&nbsp;It is a great opportunity to step into a customer focused environment&nbsp;and there is so much opportunity for career progression. People really are there to help you do well.
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes,&nbsp;a friend recommended it to&nbsp;me,&nbsp;so I would&nbsp;definitely recommend&nbsp;it on to someone else.&nbsp;

Dave

Patrick&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;since May 2018.
<h4>Why did you want to go for a job in a call centre?</h4>
I&nbsp;have worked in a similar role&nbsp;before,&nbsp;so I was comfortable with the work and I could use my experience.&nbsp;
<h4>What does a normal day look like?</h4>
Each day is different, I tend to get in a little bit earlier to set up, get a coffee and get ready to start my day.&nbsp;
<h4>How did you find the application process?</h4>
It was pretty intense with the telephone interviews and the&nbsp;role playing&nbsp;scenarios but they do give you a lot of guidance so you just have to stick with it.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
The best parts have to be the people and also the flexibility of the job.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
So&nbsp;far,&nbsp;I have not seen too much in the way of career progression.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
I was expecting it to be more&nbsp;serious,&nbsp;but it is actually really open, friendly and relaxed.&nbsp;
<h4>What were you most worried about?</h4>
I was worried about how I would fit in with the team and how quickly I would learn because I tend to do better with practical skills.&nbsp;
<h4>What is your team like to work with?</h4>
It’s a really lovely bunch, really sociable. They are also very&nbsp;experienced,&nbsp;so they make great co-workers.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
We get lots of support and even at the beginning when it was difficult to take in the information my manager was really approachable, I had no problem going to them for help.&nbsp;We do have monthly reviews as well to make sure we are ok and progressing well.&nbsp;
<h4>What skills do you&nbsp;think you have gained?</h4>
Mostly around managing money and banking, I didn’t know too much about it&nbsp;before,&nbsp;but I really have learned a lot.&nbsp;
<h4>What is your working environment like?</h4>
It’s really fun, laid back and upbeat. It is not target driven at all they just focus on your own abilities and set their expectations to that.
<h4>Is there room for career progression and&nbsp;self development&nbsp;with your&nbsp;job?&nbsp;</h4>
Yes,&nbsp;in your monthly reviews you set your own&nbsp;self development&nbsp;goals.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
The funniest was an Australian woman, she didn’t have a bank account she just wanted some information. So was so funny, inappropriate, but fun.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I took a call from a man who was angry, but he was not listening when I was saying that he had to go through security before I could help him. He kept refusing to go through security and demanded to speak to my manager who told him the same thing I did, “you have to clear security”.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Go for it!&nbsp;It is really flexible and there is lots of overtime available.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes,&nbsp;I have recommended to some friends already and they are going through the application process now.&nbsp;

Patrick

Elysabeth has been a customer service advisor for Lloyds Banking Group&nbsp;since October 2017.
<h4>Why did you want to go for a job in a call centre?</h4>
I really wanted to do something different after spending 20 years working in fundraising it was time for a change and I saw an advert for Lloyds Banking Group.
<h4>What does a normal day look like?</h4>
Most of my day is spent on the phone, all of my conversations are about helping people with something. We have short breaks in between calls.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
It&nbsp;seemed quite intense, they wanted lots of info and then extra info on top of that so there was lots of communication about it. It was a bit&nbsp;challenging,&nbsp;but it is understandable why they have to be&nbsp;so&nbsp;thorough.
<h4>What is the best part about working in a call centre?</h4>
I find it&nbsp;completely&nbsp;stress free, especially&nbsp;compared to my job before. It is&nbsp;just&nbsp;really nice to leave work knowing you have done everything&nbsp;you had to do, you don&rsquo;t leave and still think about all of the things you need to get done.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
Probably the rigid schedule, you do have set breaks and it is quite regimented for someone like me who came&nbsp;from a role that had more&nbsp;freedom&nbsp;but you do get used to it quite quickly.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
The dress code was quite a surprise, I thought with it being a banking group that it would be&nbsp;stricter&nbsp;but it is really relaxed.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was worried&nbsp;about the change.&nbsp;It is always a bit nerve-wracking when you start somewhere new.&nbsp;
<h4>What is your team like to work with?</h4>
They are such a great team, they are a good laugh. It is so much fun, it is a real breath of fresh air for me.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
In our team there are about 12-15 people and we have a team manager who is there to support us with anything we might need. Outside of our immediate manager there is a really big support system of people who are all keen to be there for you.&nbsp;
<h4>What skills do you&nbsp;think you have gained?</h4>
I have learned not to take things too personally&nbsp;when&nbsp;I may have caught the rough end of someone having a bad day. Before I&nbsp;probably would&nbsp;have taken it to heart. I also think I have really learned how to diffuse a situation and resolve problems&nbsp;quickly.
<h4>Have you made many friends at work?&nbsp;</h4>
Yes, I have made lots of friends of all ages, they are so friendly. We go out for drinks together, and we are organising our Christmas do.&nbsp;
<h4>Is there room for career progression or&nbsp;self development?&nbsp;</h4>
Yes,&nbsp;I was just taken on as&nbsp;permanent, it has worked out really well for me. They implied at the start that if we worked hard it might be a possibility, so I just did my best.
<h4>What is the best call you&nbsp;remember taking?</h4>
There is one that stuck in my mind, I got a call from an elderly gentleman. The call wasn&rsquo;t too complicated, and it was resolved pretty&nbsp;fast,&nbsp;but I stayed on the call with him as it was so clear that he wanted to chat. He was so overwhelmed by the kindness and the time I had taken to talk with him, it was really nice to hear that I had made his day.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
You do get people who are just unreasonable and no matter what you do sometimes you just can&rsquo;t resolve it in a way that they are happy with, it is not very often at all though.&nbsp;You can escalate an issue and we do get a huge amount of support from management for any call that we are unsure about.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
It can take a while to get used to it but once you are settled in the days go really quickly. It is a job where you know you can go home at the end of it feeling good about what you have achieved that day.&nbsp;
<h4>Would you recommend your job to a friend?</h4>
&nbsp;I recommended it to anyone I talk to who say they feel they need to change their job to something stress free and flexible.&nbsp;

Elysabeth

Amber&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;for 8 months.
<h4>Why did you want to go for a job in a call centre?</h4>
I was looking for a&nbsp;full time&nbsp;position and some of my family had worked for Lloyds Banking Group in the past.
<h4>What does a normal day look like?</h4>
I work in wallet pay and internet&nbsp;banking,&nbsp;so mornings are usually pretty&nbsp;quiet,&nbsp;and it starts to pick up throughout the day. Most of my calls are about using internet banking.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
I applied to Lloyds Banking Group directly but missed their intake&nbsp;so&nbsp;skipped straight through to the assessments stage which was absolutely fine. The watchdog stage is a bit lengthy and can be tricky if you don&rsquo;t have all of your information easily to hand.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
Probably the team, and my manager. They make it a really nice place to work.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
The complaining customers are probably the only bit that could be describe as a worst bit but there really are not that many.
<h4>What surprised you most when you started working there?</h4>
I was expecting it to be more sales driven but it is nothing like that in reality.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was mostly concerned about getting my confidence up to deal with customers all of the time without getting flustered.&nbsp;What were you most excited for? Getting into a routine, with my previous part time job my shifts were all over the&nbsp;place&nbsp;so it is really nice to know what my shifts are going to be. Also, meeting new people was exciting.&nbsp;
<h4>What is your team like to work with?</h4>
There is quite a range of people, most of them are younger, in their 20&rsquo;s. They are all really nice and easy to get along with.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
When we are on calls we get tons of support whenever we need it and there are lots of manager on the floor who will always help if I have a question.&nbsp;&nbsp;&nbsp;
<h4>What skills do you think you have gained?&nbsp;</h4>
I have gained mostly communication skills, knowing how to use positive language is a big part of that. I have also learned how to cope under pressure and problem solve.&nbsp;&nbsp;&nbsp;
<h4>What is your working environment like?&nbsp;</h4>
It can be quite noisy when it is busy because you are all in one place sat parallel to each other but it is a nice busy atmosphere.&nbsp;&nbsp;&nbsp;
<h4>Is there room for career progression and self development with your job?&nbsp;&nbsp;</h4>
Yes, I have upskilled since I started in March. There is lots of opportunity for progressing if you put the work in, you can help to train other people, or even move into other brands under the Group.&nbsp;&nbsp;&nbsp;
<h4>What is the best call you remember taking?&nbsp;</h4>
Almost all of the calls are great, I get to speak to so many different people. Once I spent over an hour talking to someone, we had such a laugh, it is really nice to be able to provide that bit of company for someone who needs it, even if it is just to have a general conversation.&nbsp;&nbsp;&nbsp;
<h4>What is the worst call you have taken?&nbsp;</h4>
The only one that really stands out is a guy who had failed to pass security, he refused to go back through it and even though I had told him I couldn&rsquo;t help him if he go back through security, his verbal abuse got a little bit personal.&nbsp;&nbsp;&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?&nbsp;</h4>
Go for it! Every day is different, even the calls are so varied that you are not just taking the same call over and over again. The job is flexible, the pay is good, and there are plenty of opportunities for overtime if that is what you want.&nbsp;&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;&nbsp;</h4>
Yes, we have a great referral program, so I would, for sure.&nbsp;&nbsp;&nbsp;&nbsp;

Amber

Jonathan is a customer service advisor at Lloyds Banking Group. 
<h4>Why did you want to go for a job in a call centre?</h4>
It is something I have done before and I really enjoyed the Banking environment. Also, I saw that the role involved helping customers with their questions not selling to them.&nbsp;
<h4>How did you find the application process?</h4>
I found it fairly straight forward, I mean it was quite a long process because they wanted to do background and financial checks along with a heap of my previous addresses, but it was very well explained so all I had to do was get all of the information together.&nbsp;&nbsp;
<h4>What is the best part about working in a call centre?&nbsp;</h4>
I think it is the people who I work with, who are really nice and friendly. Also, everything is set up to make you as comfortable as possible. Even the desks can be tailored to your own needs. It makes it a really comfortable environment to work in.&nbsp;&nbsp;&nbsp;
<h4>What is the worst part about working in a call centre?</h4>
 So far, the only downside is that my role is still temporary therefore the insecurity can be a little unsettling. I know that quite a few people have been taken on permanently, so I am hopeful of that opportunity. Right now, I would say that is the only part I can think of that isn&rsquo;t good.&nbsp;&nbsp;
<h4>What surprised you most when you started working there?&nbsp;&nbsp;</h4>
Personally, I knew what to expect because of my previous experience but I also think I was really well prepared from the 6 weeks training that I was given when I first started.&nbsp;&nbsp;&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
Definitely speaking over the phone all day. Gauging people&rsquo;s emotions and reactions is completely different over the phone, so I was a bit nervous about developing those skills fast enough.&nbsp;&nbsp;&nbsp;
<h4>What is your team like to work with?&nbsp;</h4>
They are really nice people. We spend time together at lunch time and we chat in between our calls. There has been quite a high turnover of people since I started, mainly from people choosing to leave for another permanent job. That is just natural in a temporary role but I do still socialise with those people outside of work.&nbsp;
<h4>What kind of support do you receive from your managers?</h4>
My line manager is just brilliant you know, always&nbsp;really happy&nbsp;to help and&nbsp;very&nbsp;accommodating. But even if they are not around there is always someone to ask if you are not sure about something.&nbsp;
<h4>Is there room for career progression or&nbsp;self development?</h4>
We have one to one meetings every three months where you set out what it is that you want to work on and put a plan in place for how to achieve it. One of mine is to be taken on permanently if the opportunity is available and so I know what I need to do to&nbsp;give myself the best chance of that.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
There isn&rsquo;t really one&nbsp;in particular but&nbsp;I really like helping older people who find themselves in awkward financial situations. It is really nice to help wherever possible. You get to do your best to make a situation better for someone.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
There was a known fraudster who made a habit out of being difficult. He was a serial complainer who would&nbsp;be abusive&nbsp;just to see what he could get from the situation. I quickly got to recognise him and know what to expect and I think he probably knew my voice in the end too and stopped&nbsp;bothering to try it with me.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
I would&nbsp;definitely say&nbsp;go for it, it is a really flexible job and a great place to work.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes, I have done already!&nbsp;

Jonathan

For over 320 years Lloyds Banking Group have been making a difference to the lives of customers, businesses and communities. It&rsquo;s a great business to work for!
As a Lloyds Banking Group colleague you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting the customers changing needs.
The scale and reach of the Group means that as a colleague you will have many opportunities to learn, grow and develop. Everyone can make a real difference.
Becoming a colleague means you can enjoy excellent benefits, learning and career opportunities. You will get a sense of purpose and a clear direction. When your hard work makes a difference, they will make sure you feel recognised.
In addition to the wide range of personal development opportunities you can also look forward to an attractive reward package including a competitive pay rate, a potential bonus and a generous holiday entitlement.
Did we mention that as a colleague you are in control of your benefits package with the freedom to choose the benefits that suit you and your individual needs? So when you're helping customers move forward, rest assured that if you want get ahead of yourself, Lloyds Banking Group will be right behind you.
We have it on good authority that as a major employer, Lloyds Banking Group are able to access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that further enhance the value of what you receive.
The benefits that Lloyds Banking Group currently offer as part of their rewards package include:
<ul>
<li>Competitive Pay rate</li>
<li>Group Performance Share Plan (Bonus) or Variable Pay and Incentive Plan</li>
<li>Pension</li>
<li>Share Plans</li>
<li>Flexible Benefits (FLEX)</li>
<li>Private Medical Benefit</li>
<li>Financial Products</li>
<li>Colleague Offers</li>
<li>Holidays</li>
<li>Colleague Wellbeing</li>
</ul>
&nbsp;

Why Work at Lloyds Banking Group

Working as a Customer Service Advisor Part 2 | Jobs and Careers| Blue Arrow

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Working as a Customer Service Advisor Part 3 | Jobs and Careers| Blue Arrow

Working as a Customer Service Advisor Part 4 | Jobs and Careers | Blue Arrow

Working as a Customer Service Advisor Part 5 | Jobs and Careers | Blue Arrow

Blue Arrow is looking for reliable and proficient HGV Drivers to navigate around the local routes, collecting refuse and recycling waste on different rounds. If you're looking for ad hoc work as HGV Driver in Wandsworth please apply today! What you'll be doing · To carry out refuse &amp; recycling collections daily with skills and knowledge of all machinery aspects of the job. · Undertaking all duties in a professional manner deploying safe lifting and handling techniques appropriate to articles left for removal. · Use of in-cab technology/mobile devices as directed by the Contract. · Completing relevant paperwork in real time. · Responsible for the daily inspection and reporting of machinery, before and after usage, including vehicles. · Responsible for the cleanliness of machinery and vehicles. · To maintain excellent customer and client relations, particularly members of the public and other motor users. Your typical working hours are: · 6am to 2pm · Monday - Friday What you'll need to do the role · Valid HGV Class 2 driving licence (With no more than 6 points), · Driver CPC · Willingness to help Loaders whilst on your rounds to enable your team to complete the route within the service level agreement. · Good communication and interpersonal skills · Self-motivated · Willingness to undertake tasks. · Clean drivers licence desirable for all staff · Previous relevant experience desirable.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Driver Ad hoc

Morning School Cleaner in Winscombe: Are you an early riser with a keen eye for cleanliness? We are looking for a dedicated and reliable individual to join our team as a Morning School Cleaner. Benefits:* High pay rate of £13.50 per hour * Opportunity to contribute to the well-being of our school community. * On site meals Position: Morning School Cleaner Location: Bristol, Winscombe Hours: 7:00 AM - 12:30 PM, Monday to Friday Salary: £13.50 Per hour Responsibilities: * Ensure all classrooms, hallways, and common areas are clean and ready for the school day. * Perform routine cleaning tasks such as sweeping, mopping, dusting, and emptying bins. * Maintain hygiene standards in restrooms and staff areas. * Report any maintenance issues or safety hazards to the school administration. Requirements: * Previous cleaning experience preferred but not essential. If you are interested in this position, please upload your CV or call Matt at Blue Arrow 01179 299449. Thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner, Winscombe (BS25), £13.50 Per hour

Blue Arrow Derby are proud to be working in partnership with an establishment in the Derbyshire area who are looking to recruit a Junior Sous Chef on a full time, permanent basis. Hours: 45 hours a week, working on 4 days on 3 days off rota between the hours of 10:30am - 9:30pm. Salary: Up to £35,000 My client is looking for a candidate who has previous experience working with fresh food and at a high volume as this establishment is based in the heart of one of Derbyshire's busiest towns. What will you be doing at Junior Sous Chef? * General food preparation * Previous experience as a cook * Filling away deliveries * Washing utensils and dishes * Great communication and teamwork skills * Cook all food to excellent quality * Storing and sorting ingredients properly. * Passion for food * Ability to work under pressure * Own chef whites and chef knives * Ensuring food prep areas are clean in line with health and safety and food hygiene procedures. Skills required: * Food hygiene level 2 (dated within the last three years) * Previous experience as a Senior Chef De Partie/Junior Sous Chef * Happy to clean any areas needed. * Has excellent organisation and time-management skills * Is able to use their own initiative and as work as part of a team * Able to communicate/report any issues to the relevant people effectively * Is hard-working, and reliable. If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Junior Sous Chef

We are currently recruiting for Class 1 Hiab Drivers in the following locations:-Nottingham-Stoke-Leicester The work is on going work with opportunities to go permanent. Pay Rate: £17.58 per hour£26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances)* Weekly Pay* Days (04:00 onwards starts) <div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"><div id="sectionContent-1521" class="test-id__section-content slds-section__content section__content slds-p-horizontal_small"><div class="slds-grid slds-size_1-of-1 label-inline" data-target-selection-name="sfdc:RecordField.ts2__Job__c.Interview_Email_Description__c"><div class="slds-form-element slds-hint-parent test-id__output-root slds-form-element_edit slds-form-element_readonly slds-form-element_horizontal"><div class="slds-form-element__control">The role: * Delivering to Development sites and builders merchants throughout the UK* No residential drops* New vehicles and equipment* 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE* Valid CPC Card &amp; Valid Tacho Card* No more than 6 points (DVLA licence check will be done prior to assessment)* 6 x months minimum experience to be considered due to insurance If interested please click apply for a call back!</div></div></div></div></div><div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"> </div>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Class 1 Hiab

Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: X2 weekly rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp; 4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17 per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start 13/01/2025. Training will be full-time, and hours will fall between days/evenings/weekends. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. As a 999 Call Handler you will demonstrate: CPDundee

999 Call Handler

Cleaning in Hospitals Carrying out general cleaning duties including sweeping, mopping and cleaning windows Removing old food from communal fridges or cupboards and disposing of waste Emptying the rubbish and recycling bins Cleaning spills or accidents and thoroughly disinfecting an area afterwards Safely diluting industrial cleaning chemicals and using them at the appropriate levels Keeping cleaning supplies stocked Maintaining cleaning equipment in full working order and carrying out repairs when necessary Completing a set number of daily tasks as specified by any Supervisors XX Must have Enchanced DBS XXXXBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaners with DBS

Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit an experienced Project Manager to join their their team on a full-time permanent basis. Hours: Mon - Friday - 37 hours a week - Monday - Thursday : 8:30am - 5pm - Friday : 8:30am - 3pm What duties would you be doing within the Operations Manager - Call Centre role? * Planning and development of project plans, including setting targets for milestones and adhering to deadlines and budget constraints to support project leads across the business. * Management and delivery of projects, including delegation of tasks to the project team members best positioned to complete them. * Making effective decisions when presented with multiple options for how to progress with the project. Serve as a point of contact for teams when multiple units are assigned to the same project. Communicate with PMO manager to keep the project aligned with their goals. * Management of a project portfolio to support the UK business in the use of the PMO project templates and tools, this includes acting as the point of escalation on all projects to resolve issues and remove barriers. * Project reporting and quality control on projects throughout development and accurately report project KPI to ensure projects are maintained to the highest standard. * Support the PMO team in training the business in Project Management best practice, ensuring teams are adhering to the VGUK PMO Governance, standardisation and processes. Experience/Requirements for the Project Manager position: * Previous experience in a project management role is essential for all applicants. * Programme management experience is desirable. * Project certification APM/Prince2 Is preferable. If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficientlBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Project Manager

JOB TITLE: Customer Service Advisor SALARY: £13.49 per hour. LOCATION: Newport CONTRACT/HOURS: 12months / Full-time 35 hours per week between 8am-6pm Monday to Sunday. 1 in 3 weekends. WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After completion of training. About this Opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial &amp; service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Day to day, you'll be: * Delivering outstanding customer experiences through various communication channels. * Multi-tasking between telephony and queue-based work. * Problem-solving, being creative with solutions and pay excellent attention to the details. * Playing a role in educating our customers about our products. * Pro-active in your approach to personal development and learning. What you'll need: * Solid communication and listening skills including a friendly telephone manner. * Honest, hardworking, and genuine. Caring about helping people with their queries. * The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help. * The commitment to deliver on your promises and go above and beyond for people. * You will need to be competent in using Microsoft applications. About us / Why Lloyds Banking Group: Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

Job Description Job Role - Guest Service Assistant Rate of pay - £25,000 (+tips) Location - South Ascot Role Responsibilities - Must Drive We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of our company and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our company, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company will be entrusted with our values and expected to further enrich our We Care culture. Passion - We love what we do. We are determined to deliver our best, every day. Personality - We are each unique and extraordinary. We encourage personalities to shine. Respect - We respect and celebrate our differences. They add new brilliance to our culture. Working together - With shared vision, trust and network of support we become unstoppable. Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level. POSITION OVERVIEW * To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure. ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS Responsibilities Sense of Arrival and Departure * To welcome guests in a professional, friendly manner to ensure guests immediately feel at home. * To escort all guests when possible. * To park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times. * To maintain cleanliness and order on the driveway. * To have knowledge of the area including assisting guests with directions. * To deliver and collect luggage promptly and according to Coworth Park standards. * To load and unload luggage into guests cars or taxis. * Handle all personal items with care so that no damage occurs. * To maintain accurate records of the movement of luggage in and out of the hotel. * Exceeding our guests' expectations by providing discreet and personalised service. Buggy Transfers * To drive buggies in a safe manner around the estate. * To meet all transfers in a timely fashion to deliver a seamless experience. Transportation * To drive and park guests cars in a safe order. * To provide a shuttle service or offer alternative transport within a 5 mile radius. Team Development * To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met. Health &amp; Safety * Comply with all statutory and company health and safety, fire, bomb and security regulations * Ensure job required certificates are kept up to date Flexibility * Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required * You may on occasion be required to adjust your hours of work to cover the business needs QUAIFICATIONS &amp; DESIRABLES * Valid clean British drivers licence - need to of held it for 2 years minimum * Five Star experience * Customer orientated * Good organisation * Team player * Motivated and well presented * Flexible Working attitudeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Guest Services Assistant- South Ascot

Job Title: Administrator Salary: £15.57 per hour Location: Andover, Anton Mill Hours: Part-time. 28 hours (5 days per week on-site) Mon - Friday. Contract: Temporary with career progression opportunities. All roles are fully office based. About this Opportunity. Our client, a leading financial institution, is seeking a dedicated and customer-focused Administrator to join their team in Andover. This role involves providing excellent administrative support and ensuring smooth day-to-day operations. Why Lloyds Banking Group? Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. This role requires meticulous attention to detail and accuracy to ensure LBG quality checking complies with company standards and financial industry best practice. Consistently working to time sensitive deadlines, while prioritising high volumes of work. It also requires collaborating with and supporting other departments. Ensuring all legal requirements have been met and working with confidential information. Reviewing Security Amendments release offers, to ensure all credit conditions and standard terms and conditions have been satisfied. Quarterly FCA training completed to maintain awareness of up-to-date regulatory guidelines: Fighting economic crime - money laundering. Conduct rules. Data privacy and records management. Annual compliance certification. Checking all documents from the Loan Servicing team to ensure there are no errors (grammatical, numerical, or otherwise) before they are sent to the customer or Solicitor. Ensuring that a source of funds has been obtained from the customer, to satisfy anti-money laundering regulations. Key Responsibilities: Answering and directing phone calls in a professional manner Assisting customers with inquiries and providing exceptional customer service Managing and organizing office documentation and records Scheduling and coordinating meetings and appointments Booking conference rooms Preparing and editing correspondence, reports, and presentations Handling incoming and outgoing mail and deliveries Maintaining office supplies and inventory Supporting various administrative tasks as needed Collaborating with team members to ensure seamless workflow and efficient processes What you'll need: Previous experience in Business Support Admin or a similar role Strong ability to manage multiple activities and prioritize workload effectively Exceptional attention to detail Experienced in customer contact and emails Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to handle confidential information with discretion High school diploma or equivalent; additional qualifications in Office Administration are a plus. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator - Part Time

Job Title: Morning School Cleaner/Porter, £12.20 per hour Location: Private School, Bristol City Centre Salary: £12.50 per hour Job Type: Part-Time Working Hours: Monday to Friday, 6:00 AM -10:00 AM About Us: Join our dedicated team at a prestigious private school located in the heart of Bristol. We pride ourselves on maintaining a clean, safe, and welcoming environment for our students and staff. Responsibilities: * Perform general cleaning duties including sweeping, mopping, dusting, and vacuuming. * Clean and sanitize restrooms, classrooms, and common areas. * Assist with setting up and taking down equipment for school events and activities. Benefits: * Competitive hourly rate of £12.50. * Friendly and supportive working environment. * Opportunity to contribute to the well-being of our school community. Requirements: * Previous cleaning or porter experience preferred but not essential. * Ability to work independently and as part of a team. * Attention to detail and a commitment to high standards of cleanliness. * Reliable and punctual with a strong work ethic. * Good communication skills. * Physical ability to perform manual tasks, including lifting and moving items. How to Apply: Interested candidates are invited to submit their CV or call Matt at Blue Arrow 01179 299449!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner/Porter, £12.50 per hour

Our client, Libraries NI are currently seeking to recruit a Building Supervisor to join their team in BallymenaPay rate is £12.52 per hour plus Holiday pay.Hours of work is 28 hours per week. Monday 12.30-20.15 Tuesday 12.30-17.45 Wednesday 9-14.15 Thursday 12.30-20.15 Friday 12.30-17.45 <div class="u-marg-bottom-large"> Job Duties: To provide cleaning and non-cleaning services under the direction of the designated Line Manager or other Authorised Person and in accordance with the practices and procedures of the client.Criteria:<ul><li>A minimum of one year's experience working as Assistant Building Supervisor, Caretaker or similar role in a medium/large building * must be demonstrated on CV</li><li>Previous responsibility for security of a building, opening/closing and key holder duties</li><li>Knowledge of building cleaning methods and the use of electrical cleaning machinery e.g. floor polishing equipment * must be demonstrated on CV</li><li>Awareness of health and safety legislation and practices e.g. COSHH and/or CLP regulations. * must be demonstrated on CV</li><li>The ability to work as part of a team or on own initiative</li></ul> </div><div class="u-marg-bottom@m"> </div> TheRecCoNI

Building Supervisor - Ballymena 

Job Title: School Catering Assistant Location: Bridgewater Hours: 10:00 AM - 2:00 PM Start Date: 6th January Pay: £12.00 per hour Job Description:We are seeking a dedicated and enthusiastic School Catering Assistant to join our team in Bridgewater. This role is perfect for someone who enjoys working in a dynamic environment and has a passion for providing nutritious meals to students. Benefits: * Competitive hourly rate. * Friendly and supportive work environment. * Opportunities for professional development. Key Responsibilities: * Assist in the preparation and serving of meals. * Ensure the kitchen and dining areas are clean and hygienic. * Follow health and safety guidelines. Requirements: * Previous experience in a catering or kitchen environment is preferred. If you are interested in this position, please apply on-line or call Matt at Blue Arrow 01179 299449, thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

School Catering Assistant, Bridgewater, £12.00 per hour

We are recruiting for FLT Counterbalance Drivers in Northampton to be working various shifts patterns. Site Location Swan Valley Northampton NN4 Shift Pattern 4 days on 4 days off Days: 6am-18:00pm Nights: 18:00pm-6:00am Shift Pattern 1 x Monday - Friday 06:00 am - 14:00 pm / 14:00pm - 22:00pm (rotation 2 shifts weekly) Pay Rate Days: £15.39p/h Overtime: £22.00p/h Nights: £16.98p/h Overtime: £24.22p/h £14.24ph (Monday - Friday job role) Please note - a D&amp;A test is carried out as part of induction/assessment.Pay is pro-rata to 40.25 per week, and overtime is paid for hours worked outside the rota (this is for 4 on 4 off job role) Contract: Temporary ongoing Requirements * Must have minimum 1 years experience in a Warehouse/logistics facility! * Applicants must have valid in date B2 licence and experience driving FLT in a fast-paced Warehouse Environment with excellent safety standards * Experience of either 3.5 tonne Double pallet handlers or extensive 1.5 ton experience with the confidence to step up to 3.5 ton * Some manual handling experience is required * D1 reach licence is useful but not essential * Must be physically fit If interested and available to start immediately, please APPLY now!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Counterbalance Drivers - Northampton

We are Recruiting School Cleaners for a School in Exeter. Our client is a local authority Facilities Management Company. Pay Rate: £13.00 Hours of work: 15.30 - 18.30 Days of Work: Monday to Friday, Term Time only Ongoing contract Start date: as soon as possible after Vetting. What you will be doing Basic School Cleaning, Sweeping and mopping floors, vacuuming carpets, disinfecting areas needed in classrooms, bathrooms, break out areas. Some Training provided on site by the client. What you will need to apply for this role 6 months minimum cleaning experience Must be able to get to the site for 15.30 You will need an enhanced Child DBS, we can apply for this if you don't have one. If you are interested in this role and have the relevant experience, then please upload a CV to this site or call the branch on 0117 929 9449 and ask for NigelBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaner (School) - £13.00 - Exeter EX1

The Recruitment Co are recruiting for Bus Cleaners for a national bus company working at their Bradford depot. Duties include cleaning buses and cleaning the bus station. Previous cleaning experience would be beneficial however full training can be provided. We have 2 shifts available: 6am-2pm Monday - Friday 5pm-12:30am Evening Shift Monday - Friday Candidates may need to sometimes work an occasional weekend day, and will receive a day off in the week for this. £11.94 per hour The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner

The Recruitment Co are recruiting for Bus Cleaners for a large national bus company based in Acocks Green B27. Duties include cleaning buses and the bus station. Candidates must have previous cleaning experience. The working hours are Monday - Friday 7pm-1am. The hourly rate £11.94 per hour These positions are on an ongoing basis - full time hours The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner - Acocks Green B27

Location: Ilkeston- DE7 4QU Are you looking for a new challenge in 2025? We have a number of Temp to perm Class 1 vacancies with our valued client due to new contract win. Shifts: Monday - Friday Flexible start times, depending on delivery (generally between 04:00 - 06:00) Weekends and BH off unless agreed prior Rates £15:00 - PH - Weekly Pay £26.20 - Tax free night allowance * 28 days paid holiday The role - Artic fllatbed work - Multidrop deliveries with national footprint - 6 x months experience minimum This is a great opportunity to securer permanent role with industry leading transport companyBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 1 - Tramping

BT Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: Rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp;4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start Date: 13/01/20254. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary with career progression opportunities. Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

BT  - Customer Service Advisor

Class 1 - HIAB Are you looking for a new challenge in January 2025? ** ALLMI - HIAB Certificate required Locations: Nottingham Stoke Leicester We have ongoing day and tramping work with a genuine temp to perm opportunity with this client Assessment / Inductions available - Immediately Pay Rate: £17.58 per hour £26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances) * Weekly Pay * Days (04:00 onwards starts) The role: * Delivering to Development sites and builders merchants throughout the UK * No residential drops * New vehicles and equipment * 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE * Valid CPC Card &amp; Valid Tacho Card * No more than 6 points (DVLA licence check will be done prior to assessment) * 6 x months minimum experience to be considered due to insurance Next Steps: Are you interested? Call Benn Laverick @ Burton Branch * 07881 333336 * 01283 537 660Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Working with Lloyds Banking Group - Testimonials

Working as a Customer Service Advisor Part 2 | Jobs and Careers| Blue Arrow

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