Working with Lloyds Banking Group - Testimonials

With so many Customer service roles available there is no better way to find out about the reality of a job then from the people who already work in the field every day. From listening to their stories, you can start to build a picture of what it is really like to work there and if you feel the job would be a good fit for you.&nbsp;&nbsp; We invited some of our candidates who were successfully placed into a Customer Service Role to talk to us about their experiences.&nbsp;&nbsp; You may have reservations about what working in a call centre might be like but what really seems to shine through from these personal accounts is that life as a Customer Service Advisor is completely different to what you might think! With reports of outstanding support from management and a fun, lively and welcoming team to work with it is really refreshing to hear how much they all genuinely enjoy their job.&nbsp;

Georgette&nbsp;has been a customer service advisor for Lloyds Banking Group since&nbsp;April 2018.
<h4>Why did you want to go for a job in a call centre?</h4>
I wanted a new and exciting experience and the opportunity to meet new people.
<h4>What does a normal day look like?</h4>
It is&nbsp;pretty fast&nbsp;paced, it can be&nbsp;quite&nbsp;full on when we have busy&nbsp;days,&nbsp;but we do get time off to hang out in between calls, and&nbsp;we do spend time every day working on new initiatives.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
There was quite a lot of paperwork and the background checks were&nbsp;pretty intense&nbsp;but if you are organised and listen to what they need to see it is not a difficult process. When I went for my assessment there was an accident on route which meant most of the people didn&rsquo;t turn&nbsp;up,&nbsp;so I was taken straight onto the phone to do a test call&nbsp;which fast tracked my application process a bit.
<h4>What is the best part about working in a call centre?</h4>
It&nbsp;has to&nbsp;be the customers,&nbsp;they are all so lovely it&rsquo;s really nice.&nbsp;
<h4>What is the&nbsp;worst part about working in a call&nbsp;centre?</h4>
You do get some people who are not so lovely every now and&nbsp;then,&nbsp;but you just need patience and empathy and the call is usually resolved quite quickly.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
I was surprised that&nbsp;there was not&nbsp;a more intensive training requirement. I did&nbsp;some classroom training and then on the phone training a couple of&nbsp;times,&nbsp;but&nbsp;I was kind of thrown in at the deep end. You learn the most when you are doing the&nbsp;job,&nbsp;so it wasn&rsquo;t a problem I was just surprised.&nbsp;
<h4>What were you most worried about?</h4>
Not getting it right, you need to know a little about quite a lot of&nbsp;things,&nbsp;so I was concerned I would keep getting it wrong until I learned everything.
<h4>What were you most excited for?</h4>
The development aspect, we were told about all of the&nbsp;cross department&nbsp;opportunities&nbsp;and so I was excited to be able to progress in my work.&nbsp;
<h4>What is your team like to work with?</h4>
The team is&nbsp;fab, I have made some&nbsp;really good&nbsp;friends.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
We get lots of ongoing support,&nbsp;we have a classroom refresh every few months and in between if there is anything you are not sure about the managers will always explain everything to you.
<h4>What skills do you&nbsp;think you have gained?</h4>
I have gained the most skills&nbsp;in tech, I have learned a lot about internet banking and credit cards, much more than I knew before.&nbsp;
<h4>What is your working environment like?</h4>
It is a nice friendly place to work, when we have low call&nbsp;volumes&nbsp;we have the opportunity to chat&nbsp;between ourselves.
<h4>Are social activities organised outside of work? </h4>
Yeah, as a team we go out together twice a month.
<h4>What is the best call you&nbsp;remember taking?</h4>
Only the other week, I had a call from a lady who had power of attorney, she needed&nbsp;to resolve the financial&nbsp;affairs,&nbsp;but she was confused by the whole process. I spent over an hour on the call with her&nbsp;helping her to get everything sorted out. Once we had&nbsp;finished&nbsp;she asked to speak to my manager&nbsp;and said how grateful she was for all of my help, she even offered to provide a reference for me if I ever needed one. I didn&rsquo;t really do much, I just did my job and helped her&nbsp;out,&nbsp;but it is&nbsp;really nice&nbsp;to know that I made such an impact on someone&rsquo;s day.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I can honestly say I don&rsquo;t remember taking a worst call, you don&rsquo;t take anything home with you at the end of the day, even if you need to help a customer who is frustrated once you are done you are moving on to the next call and they quickly disappear out of your head.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Lots of people expect the job to be different, if you can persevere through the application process it will be worth it, just stick with it.
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes&nbsp;I think I would.

Georgette

Kevin&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;since&nbsp;November 2017. Originally taken on in a temporary role he has since become a permanent member of staff.&nbsp;
<h4>Why did you want to go for a job in a call centre?</h4>
I had never done something like this before, it was something new to try.&nbsp;
<h4>What does a normal day look like?</h4>
I spend most of the day on the phone&nbsp;taking calls. We have a laugh and it is not too serious. It can be really easy going, you just have to get the job done.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
It was pretty&nbsp;stressful,&nbsp;but it is fine if you provide the information they need and are organised about it. Really do listen to the advice from Blue arrow, they try to help you through it so much.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
Helping people and educating them about managing their money.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
Maybe the angry customers but there really are not many&nbsp;of them.
<h4>What surprised you most when you started working there?&nbsp;</h4>
It was all new to me so, everything! I didn’t know what to expect.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was most worried about&nbsp;getting used to the&nbsp;computers,&nbsp;but it turned out to be really easy especially with the training I was given.&nbsp;
<h4>What is your team like to work with?</h4>
It is a great team, we have a good laugh&nbsp;between calls and during the team meetings.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
There is lots of support, probably the most I have ever received from a job and definitely the best management support I have ever had.
<h4>What skills do you&nbsp;think you have gained?</h4>
I have learned&nbsp;the most about money, fraud and credit cards. I didn’t know anything about it before.&nbsp;
<h4>Have you made many friends at work?</h4>
Yes, I have made lots of&nbsp;friends.
<h4>Are any social activities arranged outside of work?&nbsp;</h4>
Yes, each team do their own Christmas and Birthday celebrations but there are so many other opportunities as well like charitable events and football tournaments to get involved in.&nbsp;
<h4>How did you get your permanent position after starting in a temporary role?&nbsp;</h4>
I thought&nbsp;maybe I was an exception&nbsp;as&nbsp;there are others&nbsp;that have been there over 2 years and not been made&nbsp;permanent, but I really have put in the work, I have gone for every opportunity available to me and it just shows that the hard work and effort really does get noticed.
<h4>&nbsp;What is the best call you&nbsp;remember taking?</h4>
I took a call from a&nbsp;lady;&nbsp;her husband had been in an&nbsp;accident,&nbsp;so we were trying to sort out all of her finances out for her and move money around. It was hugely satisfying to help someone in a situation like that.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I had one person who got really angry when I had to tell him that what he wanted, was not possible.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Do it&nbsp;100%, I left a permanent position and at first, I was worried about it being a temporary role but as I settled I worried less and less.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
100%, I have done already.&nbsp;

Kevin

Dave&nbsp;has been a customer service advisor for Lloyds Banking Group since&nbsp;April 2018 and has been taken on&nbsp;permanently.&nbsp;
<h4>Why did you want to go for a job in a call centre?</h4>
To be honest I was a bit lost after studying chemical engineering at&nbsp;uni, I worked in a few bars and places like&nbsp;that,&nbsp;but I wanted something that I could really enjoy and be good at.&nbsp;
<h4>What does a normal day look like?</h4>
We start off with a morning meeting and then move onto working on set cases. In my role I am not on the phone&nbsp;all of&nbsp;the time,&nbsp;I am analysing new businesses and working through their applications.
<h4>&nbsp;How did you find the application process?&nbsp;</h4>
I found it&nbsp;smooth and easy to navigate.&nbsp;They did need to be thorough but providing&nbsp;you&nbsp;are organised&nbsp;and get the information together clearly then it is not too bad.&nbsp;I think maybe it depends on your personal situation and how much back ground needs to be done.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
In my job it is the&nbsp;first hand&nbsp;customer service, working with new businesses, people are generally excited. I also really like the colleague interaction, it is a&nbsp;really collaborative&nbsp;environment and I work with genuinely happy people all of the time.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
I have not experienced any downside myself, but I think that if you are not the kind of person who will push themselves to progress then it could feel quite repetitive being in one place&nbsp;all of&nbsp;the&nbsp;time,&nbsp;but the job really is what you make it.&nbsp;
<h4>What surprised you most when you started working there?</h4>
I was surprised that it was not as pressurised as I expected it to be, it is genuinely customer focused, a call takes as long as it takes to get the best result for the customer. You are given&nbsp;really achievable&nbsp;goals that are really tailored to you.&nbsp;
<h4>What is your team like to work with?</h4>
The team is&nbsp;really good, they were very welcoming. I was&nbsp;really lucky&nbsp;with who my manager is, they are all about making the greater group better, sharing knowledge and working together to make&nbsp;it a great place to work.
<h4>What skills do you&nbsp;think you have gained?</h4>
I feel I am a lot more open and personable then I was, with a background in chemical engineering I never needed to focus on my communications skills.
<h4>Is there room for career progression or&nbsp;self development?</h4>
I got off to a bit of a bumpy start but&nbsp;with the help of my manager and the range of support that was available through training it soon turned around. There is so much scope for improving yourself that I know I will just keep getting better and better.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
I remember helping this one guy who needed to deposit a 45k payment or he was going to lose a contract.&nbsp;I was&nbsp;really happy&nbsp;to know that I had taken what started as a frustrating experience for him&nbsp;and turned it into a positive experience just by taking ownership of the&nbsp;situation and doing whatever I could to help.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I have not had a bad call to be honest they are not frequent in my department, I know that there are people who can fly of the handle but just by making sure you are paying attention to your tone of voice and remaining&nbsp;professional you can always bring a call around.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
It is a really good experience and is certainly a learning curve.&nbsp;It is a great opportunity to step into a customer focused environment&nbsp;and there is so much opportunity for career progression. People really are there to help you do well.
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes,&nbsp;a friend recommended it to&nbsp;me,&nbsp;so I would&nbsp;definitely recommend&nbsp;it on to someone else.&nbsp;

Dave

Patrick&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;since May 2018.
<h4>Why did you want to go for a job in a call centre?</h4>
I&nbsp;have worked in a similar role&nbsp;before,&nbsp;so I was comfortable with the work and I could use my experience.&nbsp;
<h4>What does a normal day look like?</h4>
Each day is different, I tend to get in a little bit earlier to set up, get a coffee and get ready to start my day.&nbsp;
<h4>How did you find the application process?</h4>
It was pretty intense with the telephone interviews and the&nbsp;role playing&nbsp;scenarios but they do give you a lot of guidance so you just have to stick with it.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
The best parts have to be the people and also the flexibility of the job.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
So&nbsp;far,&nbsp;I have not seen too much in the way of career progression.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
I was expecting it to be more&nbsp;serious,&nbsp;but it is actually really open, friendly and relaxed.&nbsp;
<h4>What were you most worried about?</h4>
I was worried about how I would fit in with the team and how quickly I would learn because I tend to do better with practical skills.&nbsp;
<h4>What is your team like to work with?</h4>
It’s a really lovely bunch, really sociable. They are also very&nbsp;experienced,&nbsp;so they make great co-workers.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
We get lots of support and even at the beginning when it was difficult to take in the information my manager was really approachable, I had no problem going to them for help.&nbsp;We do have monthly reviews as well to make sure we are ok and progressing well.&nbsp;
<h4>What skills do you&nbsp;think you have gained?</h4>
Mostly around managing money and banking, I didn’t know too much about it&nbsp;before,&nbsp;but I really have learned a lot.&nbsp;
<h4>What is your working environment like?</h4>
It’s really fun, laid back and upbeat. It is not target driven at all they just focus on your own abilities and set their expectations to that.
<h4>Is there room for career progression and&nbsp;self development&nbsp;with your&nbsp;job?&nbsp;</h4>
Yes,&nbsp;in your monthly reviews you set your own&nbsp;self development&nbsp;goals.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
The funniest was an Australian woman, she didn’t have a bank account she just wanted some information. So was so funny, inappropriate, but fun.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
I took a call from a man who was angry, but he was not listening when I was saying that he had to go through security before I could help him. He kept refusing to go through security and demanded to speak to my manager who told him the same thing I did, “you have to clear security”.
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
Go for it!&nbsp;It is really flexible and there is lots of overtime available.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes,&nbsp;I have recommended to some friends already and they are going through the application process now.&nbsp;

Patrick

Elysabeth has been a customer service advisor for Lloyds Banking Group&nbsp;since October 2017.
<h4>Why did you want to go for a job in a call centre?</h4>
I really wanted to do something different after spending 20 years working in fundraising it was time for a change and I saw an advert for Lloyds Banking Group.
<h4>What does a normal day look like?</h4>
Most of my day is spent on the phone, all of my conversations are about helping people with something. We have short breaks in between calls.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
It&nbsp;seemed quite intense, they wanted lots of info and then extra info on top of that so there was lots of communication about it. It was a bit&nbsp;challenging,&nbsp;but it is understandable why they have to be&nbsp;so&nbsp;thorough.
<h4>What is the best part about working in a call centre?</h4>
I find it&nbsp;completely&nbsp;stress free, especially&nbsp;compared to my job before. It is&nbsp;just&nbsp;really nice to leave work knowing you have done everything&nbsp;you had to do, you don&rsquo;t leave and still think about all of the things you need to get done.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
Probably the rigid schedule, you do have set breaks and it is quite regimented for someone like me who came&nbsp;from a role that had more&nbsp;freedom&nbsp;but you do get used to it quite quickly.&nbsp;
<h4>What surprised you most when you started working there?&nbsp;</h4>
The dress code was quite a surprise, I thought with it being a banking group that it would be&nbsp;stricter&nbsp;but it is really relaxed.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was worried&nbsp;about the change.&nbsp;It is always a bit nerve-wracking when you start somewhere new.&nbsp;
<h4>What is your team like to work with?</h4>
They are such a great team, they are a good laugh. It is so much fun, it is a real breath of fresh air for me.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
In our team there are about 12-15 people and we have a team manager who is there to support us with anything we might need. Outside of our immediate manager there is a really big support system of people who are all keen to be there for you.&nbsp;
<h4>What skills do you&nbsp;think you have gained?</h4>
I have learned not to take things too personally&nbsp;when&nbsp;I may have caught the rough end of someone having a bad day. Before I&nbsp;probably would&nbsp;have taken it to heart. I also think I have really learned how to diffuse a situation and resolve problems&nbsp;quickly.
<h4>Have you made many friends at work?&nbsp;</h4>
Yes, I have made lots of friends of all ages, they are so friendly. We go out for drinks together, and we are organising our Christmas do.&nbsp;
<h4>Is there room for career progression or&nbsp;self development?&nbsp;</h4>
Yes,&nbsp;I was just taken on as&nbsp;permanent, it has worked out really well for me. They implied at the start that if we worked hard it might be a possibility, so I just did my best.
<h4>What is the best call you&nbsp;remember taking?</h4>
There is one that stuck in my mind, I got a call from an elderly gentleman. The call wasn&rsquo;t too complicated, and it was resolved pretty&nbsp;fast,&nbsp;but I stayed on the call with him as it was so clear that he wanted to chat. He was so overwhelmed by the kindness and the time I had taken to talk with him, it was really nice to hear that I had made his day.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
You do get people who are just unreasonable and no matter what you do sometimes you just can&rsquo;t resolve it in a way that they are happy with, it is not very often at all though.&nbsp;You can escalate an issue and we do get a huge amount of support from management for any call that we are unsure about.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
It can take a while to get used to it but once you are settled in the days go really quickly. It is a job where you know you can go home at the end of it feeling good about what you have achieved that day.&nbsp;
<h4>Would you recommend your job to a friend?</h4>
&nbsp;I recommended it to anyone I talk to who say they feel they need to change their job to something stress free and flexible.&nbsp;

Elysabeth

Amber&nbsp;has been a customer service advisor for Lloyds Banking Group&nbsp;for 8 months.
<h4>Why did you want to go for a job in a call centre?</h4>
I was looking for a&nbsp;full time&nbsp;position and some of my family had worked for Lloyds Banking Group in the past.
<h4>What does a normal day look like?</h4>
I work in wallet pay and internet&nbsp;banking,&nbsp;so mornings are usually pretty&nbsp;quiet,&nbsp;and it starts to pick up throughout the day. Most of my calls are about using internet banking.&nbsp;
<h4>How did you find the application process?&nbsp;</h4>
I applied to Lloyds Banking Group directly but missed their intake&nbsp;so&nbsp;skipped straight through to the assessments stage which was absolutely fine. The watchdog stage is a bit lengthy and can be tricky if you don&rsquo;t have all of your information easily to hand.&nbsp;
<h4>What is the best part about working in a call centre?</h4>
Probably the team, and my manager. They make it a really nice place to work.&nbsp;
<h4>What is the&nbsp;worst part about working in a call centre?</h4>
The complaining customers are probably the only bit that could be describe as a worst bit but there really are not that many.
<h4>What surprised you most when you started working there?</h4>
I was expecting it to be more sales driven but it is nothing like that in reality.&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
I was mostly concerned about getting my confidence up to deal with customers all of the time without getting flustered.&nbsp;What were you most excited for? Getting into a routine, with my previous part time job my shifts were all over the&nbsp;place&nbsp;so it is really nice to know what my shifts are going to be. Also, meeting new people was exciting.&nbsp;
<h4>What is your team like to work with?</h4>
There is quite a range of people, most of them are younger, in their 20&rsquo;s. They are all really nice and easy to get along with.&nbsp;
<h4>What kind of supervisory support do you receive?&nbsp;</h4>
When we are on calls we get tons of support whenever we need it and there are lots of manager on the floor who will always help if I have a question.&nbsp;&nbsp;&nbsp;
<h4>What skills do you think you have gained?&nbsp;</h4>
I have gained mostly communication skills, knowing how to use positive language is a big part of that. I have also learned how to cope under pressure and problem solve.&nbsp;&nbsp;&nbsp;
<h4>What is your working environment like?&nbsp;</h4>
It can be quite noisy when it is busy because you are all in one place sat parallel to each other but it is a nice busy atmosphere.&nbsp;&nbsp;&nbsp;
<h4>Is there room for career progression and self development with your job?&nbsp;&nbsp;</h4>
Yes, I have upskilled since I started in March. There is lots of opportunity for progressing if you put the work in, you can help to train other people, or even move into other brands under the Group.&nbsp;&nbsp;&nbsp;
<h4>What is the best call you remember taking?&nbsp;</h4>
Almost all of the calls are great, I get to speak to so many different people. Once I spent over an hour talking to someone, we had such a laugh, it is really nice to be able to provide that bit of company for someone who needs it, even if it is just to have a general conversation.&nbsp;&nbsp;&nbsp;
<h4>What is the worst call you have taken?&nbsp;</h4>
The only one that really stands out is a guy who had failed to pass security, he refused to go back through it and even though I had told him I couldn&rsquo;t help him if he go back through security, his verbal abuse got a little bit personal.&nbsp;&nbsp;&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?&nbsp;</h4>
Go for it! Every day is different, even the calls are so varied that you are not just taking the same call over and over again. The job is flexible, the pay is good, and there are plenty of opportunities for overtime if that is what you want.&nbsp;&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;&nbsp;</h4>
Yes, we have a great referral program, so I would, for sure.&nbsp;&nbsp;&nbsp;&nbsp;

Amber

Jonathan is a customer service advisor at Lloyds Banking Group. 
<h4>Why did you want to go for a job in a call centre?</h4>
It is something I have done before and I really enjoyed the Banking environment. Also, I saw that the role involved helping customers with their questions not selling to them.&nbsp;
<h4>How did you find the application process?</h4>
I found it fairly straight forward, I mean it was quite a long process because they wanted to do background and financial checks along with a heap of my previous addresses, but it was very well explained so all I had to do was get all of the information together.&nbsp;&nbsp;
<h4>What is the best part about working in a call centre?&nbsp;</h4>
I think it is the people who I work with, who are really nice and friendly. Also, everything is set up to make you as comfortable as possible. Even the desks can be tailored to your own needs. It makes it a really comfortable environment to work in.&nbsp;&nbsp;&nbsp;
<h4>What is the worst part about working in a call centre?</h4>
 So far, the only downside is that my role is still temporary therefore the insecurity can be a little unsettling. I know that quite a few people have been taken on permanently, so I am hopeful of that opportunity. Right now, I would say that is the only part I can think of that isn&rsquo;t good.&nbsp;&nbsp;
<h4>What surprised you most when you started working there?&nbsp;&nbsp;</h4>
Personally, I knew what to expect because of my previous experience but I also think I was really well prepared from the 6 weeks training that I was given when I first started.&nbsp;&nbsp;&nbsp;
<h4>What were you most worried about?&nbsp;</h4>
Definitely speaking over the phone all day. Gauging people&rsquo;s emotions and reactions is completely different over the phone, so I was a bit nervous about developing those skills fast enough.&nbsp;&nbsp;&nbsp;
<h4>What is your team like to work with?&nbsp;</h4>
They are really nice people. We spend time together at lunch time and we chat in between our calls. There has been quite a high turnover of people since I started, mainly from people choosing to leave for another permanent job. That is just natural in a temporary role but I do still socialise with those people outside of work.&nbsp;
<h4>What kind of support do you receive from your managers?</h4>
My line manager is just brilliant you know, always&nbsp;really happy&nbsp;to help and&nbsp;very&nbsp;accommodating. But even if they are not around there is always someone to ask if you are not sure about something.&nbsp;
<h4>Is there room for career progression or&nbsp;self development?</h4>
We have one to one meetings every three months where you set out what it is that you want to work on and put a plan in place for how to achieve it. One of mine is to be taken on permanently if the opportunity is available and so I know what I need to do to&nbsp;give myself the best chance of that.&nbsp;
<h4>What is the best call you&nbsp;remember taking?</h4>
There isn&rsquo;t really one&nbsp;in particular but&nbsp;I really like helping older people who find themselves in awkward financial situations. It is really nice to help wherever possible. You get to do your best to make a situation better for someone.&nbsp;
<h4>What is the worst call you&nbsp;have taken?</h4>
There was a known fraudster who made a habit out of being difficult. He was a serial complainer who would&nbsp;be abusive&nbsp;just to see what he could get from the situation. I quickly got to recognise him and know what to expect and I think he probably knew my voice in the end too and stopped&nbsp;bothering to try it with me.&nbsp;
<h4>What would you tell someone who was thinking about applying for a job like yours?</h4>
I would&nbsp;definitely say&nbsp;go for it, it is a really flexible job and a great place to work.&nbsp;
<h4>Would you recommend your job to a friend?&nbsp;</h4>
Yes, I have done already!&nbsp;

Jonathan

For over 320 years Lloyds Banking Group have been making a difference to the lives of customers, businesses and communities. It&rsquo;s a great business to work for!
As a Lloyds Banking Group colleague you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting the customers changing needs.
The scale and reach of the Group means that as a colleague you will have many opportunities to learn, grow and develop. Everyone can make a real difference.
Becoming a colleague means you can enjoy excellent benefits, learning and career opportunities. You will get a sense of purpose and a clear direction. When your hard work makes a difference, they will make sure you feel recognised.
In addition to the wide range of personal development opportunities you can also look forward to an attractive reward package including a competitive pay rate, a potential bonus and a generous holiday entitlement.
Did we mention that as a colleague you are in control of your benefits package with the freedom to choose the benefits that suit you and your individual needs? So when you're helping customers move forward, rest assured that if you want get ahead of yourself, Lloyds Banking Group will be right behind you.
We have it on good authority that as a major employer, Lloyds Banking Group are able to access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that further enhance the value of what you receive.
The benefits that Lloyds Banking Group currently offer as part of their rewards package include:
<ul>
<li>Competitive Pay rate</li>
<li>Group Performance Share Plan (Bonus) or Variable Pay and Incentive Plan</li>
<li>Pension</li>
<li>Share Plans</li>
<li>Flexible Benefits (FLEX)</li>
<li>Private Medical Benefit</li>
<li>Financial Products</li>
<li>Colleague Offers</li>
<li>Holidays</li>
<li>Colleague Wellbeing</li>
</ul>
&nbsp;

Why Work at Lloyds Banking Group

Working as a Customer Service Advisor Part 2 | Jobs and Careers| Blue Arrow

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Working as a Customer Service Advisor Part 3 | Jobs and Careers| Blue Arrow

Working as a Customer Service Advisor Part 4 | Jobs and Careers | Blue Arrow

Working as a Customer Service Advisor Part 5 | Jobs and Careers | Blue Arrow

Sales Executive / Account Manager - Hetford - Hertfordshire -basic 25k - 35k plus commissonThis role is 100% offce based in Hetford - Hertfordshire We are recruiting an experienced sales person with knowledge and experience of winning new business customers. To join a successful expanding team. <ul><li>This role is 100% offce based in Hetford - Hertfordshire </li><li>Sales experience is required whether it be from telesales or account management background.</li><li>Candidates must have a good understanding of sales strategy and developing relationships.</li><li>Ideally you will have sales experience selling the follow product range - office Supplies Industry, Workwear, Photocopiers, Promotional Products, Office Furniture and PPE.</li><li>You will be working from a warm CRM and will be challenged to bring in new customers to turn in to accounts to manage.</li><li>This role is offce based in Hetford - Hertfordshire </li></ul>apply now or call Julie Rayney 0208 427 6199 Sales Executive / Account Manager - Hetford - Hertfordshire - 25k - 35k basic plus commisson Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Sales Executive

Marketing Automation Specialist - 6 month FTC 40kThis role will hybrid working from home and the offices based in Holbrn in LondonTo be successful for this role you will have <ul><li>* Experience in a B2B marketing role.</li><li>* Hands-on experience with marketing automation tools (Pardot is highly desirable).</li><li>* Proven ability to track and report campaign results using CRM systems (Salesforce preferred).</li><li>* Strong skills in stakeholder management and translating requests into best practice recommendations.</li><li>* Excellent communication skills, both written and verbal.</li><li>* Exceptional attention to detail and organisational abilities.</li><li>* A proactive, self-motivated approach, with the ability to thrive under pressure.</li><li>* An ability to manage multiple tasks, prioritising effectively.</li><li>* A collaborative and consultative mindset when working with teams.</li></ul>This role will hybrid working from home and the offices based in Holbrn in Londonapply now or call 0208 427 6199Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Marketing Automation Specialist

Our public sector client seeks a Temporary Ongoing Clerical Officer based in Derry. This role will be working in Pre Op Hours of work Mon-Fri 9am- 5 (37.5 hours per week)Rate of pay £11.45 per hour Duties include: Maintenance of general filing systems  Operation of computerized information system.  Recording and distribution of incoming mail/post and dealing with routine correspondence and outgoing mail and distribution to relevant staff.  Prioritise and organise work effectively.  Answering telephone calls and responding appropriately.  Faxing and photocopying duties.  Type up minutes of meetings etc.  Liaising within the team, and with other departments, agencies etc.  Compliance with all relevant legislation relating and Trust policies relating to data protection and confidentiality of information.  Ordering stationery and ensuring adequate supplies are maintained.  Performance of all general administrative tasks as appropriate.  Assist with the production, presentation and distribution of written documentation using Microsoft Word, including letters, memos, funding submissions and reports. Essential Criteria5 GCSE's (Grades A-C) including English Language or equivalent or higher educational standard* OR 2 years administrative / clerical experience1 year's relevant experience in a similar roleIT/Microsoft Office Proficiency The Recruitment Co is a corporate member for the Recruitment and Employers Confederation operating as an Employment Business for the recruitment of temporary vacanciesTheRecCoLisburn

Clerical Officer- Derry 

Blue Arrow Exeter are currently recruiting for an Administrator for our well-known client based on the outskirts of Exeter who have expanded rapidly and require more support in the office. This role will be suited to people that have admin and customer service experience and are happy to work within a fast paced environment dealing with colleagues and customers. We have full time and part time roles available to suit your schedule. This role is available immediately and there is potential for the right person for this to become a permanent position. Shifts available - Monday - Friday 2pm - pm Duties include - - Taking control of bookings and ensuring information is pass on. - Answering queries via email and/or telephone. - Checking delivery and/or collection ETA's. - Updated customers with delivery details. - Other admin duties as requested. - Ongoing position - Holiday pay - Weekly pay - App to record your hours and book holiday - Full training provided - Immediate start - Free onsite parking &amp; on a public transport route If this sounds like the right role for you please apply online or for more information please email Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share your experience related to the above role with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator - Full Time/Part Time

Our public sector Client seeks a Full-time Secretary in Derry. This is an excellent opportunity to get your foot in the door with a public sector body. Hours- Mon-Fri 9am-5pmRate of pay £12.86Duties:<ul><li>To provide a secretarial and administrative service to Consultant Medical Staff or group of Medical Consultants and their teams as required ensuring efficiency in patient care.</li><li> Manage the Consultants/Team diary to ensure effective time management.</li><li>To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.</li><li>Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate</li><li>To type and process clinic and discharge letters using audio dictation, and/or word processing methods as required, and ensure all follow up actions are completed in accordance with local policies and procedures.</li><li> Access and bring forward PAS, laboratory and radiology results and take responsibility for passing the information on to the relevant medical staff in a timely manner.</li></ul> Essential Criteria: Private and Executive Secretary's Certificate / Diploma or Diploma for Medical Secretaries or equivalent OR OCR Stage 2 Text Processing (Part 1) &amp; Stage 2 Word processing/Typing (Part 2) or equivalentAND EITHER OCR Stage II Audio OR 80 wpm Shorthand or equivalent In addition to one of the above applicants must have: 1 year's administrative / clerical experience The Recruitment Co is a corporate member for the Recruitment and Employers Confederation operating as an Employment Business for the recruitment of temporary vacancies

Medical Secretary - Derry

Position: Front of House (FOH) Location: Oxford Sector: School / Contract Caterer Salary: £12.49 per hour, 37.5 hours per week (5/7 days on 2 shifts: 7:00-15:00 and 11:45-20:00) My client, a contract caterer providing food services to a school in Oxford, is seeking a competent and passionate Front of House member. The ideal candidate will take pride in delivering high levels of customer service and have experience in larger scale operations. Key Skills and Experience:<ul><li>Exceptional customer service skills</li><li>Effective communication with customers and team members</li><li>Previous experience in restaurants or high headcount schools</li><li>Knowledge of allergens</li><li>Ability to professionally solve issues and resolve complaints</li><li>Flexibility with hours and rota</li><li>Similar previous experience</li></ul> Benefits:<ul><li>28 days holiday, including bank holidays</li><li>Bespoke training and development opportunities</li><li>Pension and life insurance</li><li>Discounts on high street shops, holidays, and cinema via our HAPI app</li><li>Access to a wellbeing hub and employee assistance programme</li><li>Free meals while at work</li><li>Career development opportunities</li></ul>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Front of house 

Location: Suffolk -IP32 7FQ Are you a newer pass HGV Driver looking for guaranteed work up to Xmas &amp; potentially beyond? We are working with a leading parcel carrier to support them through the peak period working on PM / Nights. Immediate assessments and inductions are available for the right candidates, paid training shifts also planned to ensure you are confidant in the role. Rates £17.09 - Monday to Friday Shift Patterns (5 out of 7) PM - from 15:00 Nights - from 00:00 The role You will be delivering between the clients Hubs and customer sites using tail- lift at some, locations (full training given) Must Haves - Full UK C+E Licence - UK CPC - UK Tacho / Digicard Click the link below to apply!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 2 - Nights

Position: Nursery Chef Location: Oxford Sector: Nursery Salary: £23,206 per annum (35 hours a week, Monday to Friday, 8:45 AM - 4:15 PM) About Us: Our client is a Day Nursery seeking a dedicated and talented chef to provide nutritious and delicious meals for the 54 children in their care, ranging from 4 months to 5 years old. They offer breakfast, hot lunch, and afternoon tea, catering to a variety of dietary needs. Key Responsibilities: *Prepare fresh, nutritious, and tasty meals. *Cater to children with diverse dietary requirements. *Maintain a clean and organized kitchen. *Ensure food safety and hygiene standards are met. *Understand and accommodate a range of allergens. *Collaborate with the nursery to create a basic menu. *Work independently and efficiently. Qualifications and Skills: *Relevant Level 2 qualification/Food Hygiene certificate. *Good organizational skills. *Experience cooking for large groups. *Strong written and verbal communication skills. *Current DBS or willingness to apply for one. *Previous experience in a day nursery is beneficial. Benefits: *Up to 38 days holiday, rising to 41 days (including 13 bank holidays and concessionary days). *Government Pension Scheme (up to 14.7% employer contribution rate). *Cycle to work scheme. *Access to various facilities (NHS Dentist, Nursery, Gym, and sports facilities). Additional Information: *The site is accessible by public transport. Please note, there is no parking available on-site at this time. *The successful applicant will be subject to a background disclosure check (DBS) before any appointment can be confirmed.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Nursery Chef

You will be required to:- Prepare hot drinks using the Machines available- Responsible for replenishment of required items in the Cafe- Greet customer politely - Serve snaks when necessary - Keep work place clean and tidy If this role is for you then please apply immediately.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Barista

Location: Nottingham - NG7 2SD Class 2 - Skip / Roro Driver We are delighted to be supporting a client that we supply at multiple locations over the country with a new site in Nottingham on a 26 week temp to perm contract. This role will be delivering skips predominantly over the midlands working Monday to Friday. You will also occasionally cover other sites for them - they will provide vehicle and travel expenses if you run out of one of there other bases Previous experience is desirable but not essential as full training will be provided by the client. MUST have valid CPC &amp; Digicard and be available for assessment / induction this week. This is a great opportunity for ongoing work Pay Rate £14.00 + 1.5 on Saturdays Please get in touch to discuss the next stages of the application process or if you have any questions 01283537660Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 2 - Skip / Roro

Job Title: DBS Catering AssistantLocation: Maidstone, Kent Position Type: Part-Time/Full-TimeAbout Us: Join our dedicated team at a care home, where we prioritise the well-being and comfort of our residents. We are committed to providing high-quality care and a warm, welcoming environment.Role Overview: We are seeking a compassionate and reliable DBS Catering Assistant to support our kitchen team in delivering nutritious and delicious meals to our residents. Your role will be vital in ensuring that our dining experience is enjoyable and meets the dietary needs of our residents.Key Responsibilities:<ul><li>Assist in the preparation and serving of meals in accordance with dietary requirements.</li><li>Maintain cleanliness and hygiene standards in the kitchen and dining areas.</li><li>Support the kitchen staff with food storage and inventory management.</li><li>Engage with residents during meal times to enhance their dining experience.</li><li>Follow health and safety regulations to ensure a safe working environment.</li></ul>Qualifications:<ul><li>Enhanced DBS check (we will assist with this process).</li><li>Previous experience in catering or a similar role is preferred but not essential.</li><li>A passion for working with the elderly and a commitment to providing excellent service.</li><li>Good communication skills and the ability to work as part of a team.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Training and development opportunities.</li><li>A supportive and friendly work environment.</li><li>The chance to make a positive impact on the lives of our residents.</li></ul>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Catering Assistant

Location: Huthwaite - NG17 6AD Are you a Class 2 driver struggling to find regular work? We have an exciting temp to perm opportunity with our national partner following a new contract win! PAYE Pay rates: Monday to Friday £14.37 PH (40 hrs) overtime after Why work with us? * Ongoing position - immediate start! * Equivalent of 28 days of holiday * You will be employed by Blue Arrow - we will always do our best to keep you working all year round. * Pre-agreed rota - work-life balance! Job overview: * UK wide deliveries of kitchens with drivers mate * Start times from 05:00 * Pre-planned rota You will need: * Valid UK license, CPC and Digi card. * No more than 6 points APPLY NOW!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV 2 - Home delivery - Nottingham 

Key Responsibilities: * Greeting customers * Taking orders and serving food and beverages * Ensuring the café area is clean and welcoming * Handling customer enquiries and providing excellent service Requirements: * Previous front of house experience * Excellent communication skills * Well-presented and punctual * Ability to work effectively in a team * Own transport or live close to site Working Hours: * 30 hours per week with alternate weekends * Monday to Saturday: 9:00 - 18:00 * Sunday: 10:00 - 17:30 What We Offer: * Competitive rates of pay * Staff uniform provided * Free parking * Training and career opportunities If you are enthusiastic and ready to be part of a friendly team, please apply now!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Front Of House - Garden Centre

Location: Rugby - CV23 0EX Are you a newer pass HGV Driver looking for guaranteed work up to Xmas &amp; potentially beyond? We have immediate Class 1 assessments available! We are working with a leading parcel carrier to support them through the peak period working on PM / Nights. Immediate assessments and inductions are available for the right candidates, paid training shifts also planned to ensure you are confidant in the role. Rates £15.50 - AM £17.11 - PM £17.60 - Nights Shift Patterns (5 out of 7) The role You will be delivering between the clients Hubs and customer sites using tail- lift at some, locations (full training given) Must Haves - Full UK C+E Licence - UK CPC - UK Tacho / Digicard Click the link below to apply!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV - Nights - Trunking

Blue Arrow Southampton: Barista Job Title: Barista Pay Rate: £12.00 Shift Pattern: Monday - Friday P/W Blue Arrow is one of the busiest Recruitment companies in the UK specialising in Catering &amp; Hospitality on the South Coast. If you have a passion for great coffee, and creating memorable experiences, this could be an ideal role to further gain experience and work in a variety of companies to build your people skills and team working. You'll learn to craft the perfect coffee, deliver it with warmth and friendliness, as well as play a vital role in building business and supporting busy catering teams. A bit about us... We're an award-winning recruitment company who pride ourselves on being exceptional - just like the brands and businesses we represent. At Blue Arrow Recruitment, you'll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people. A bit about the role... Being a Barista, means you'll be the face of Coffee customer services and will be responsible for delivering consistently excellent customer service. Prior experience is desirable, but not essential as we will provide you with excellent on-the-job training and support to carry out the role effectively. Experience in Barista roles is beneficial. Day to day you'll be making coffee. But not just any coffee… Blue Arrow Coffee! You'll perfect your craft through amazing attitude, taking care to make every customer experience an awesome one. In addition to this you will enjoy the following:<ul><li>Crafting great coffee with your passion and energy for that perfect blend</li><li>Serving customers with a smile and creating moments that matter, ensuring customers walk away happy, and we see them again very soon</li><li>Be knowledgeable and confident about all Costa products in order to advise customers</li><li>Leading your team to deliver brand standards</li><li>Maintaining health &amp; safety and cleanliness across the store always</li><li>Replenishing stock and helping with deliveries</li><li>Supporting your Store Manager.</li><li>Most importantly: have fun at work and support your team to do the same</li></ul> A bit about you… A great Barista will love coffee and have a genuine passion for people, as well as the desire to learn and be the best they can be. To shine in the role, you'll need: <ul><li>A positive outlook with bags of personality</li><li>A passion for delivering excellence in everything you do</li><li>Good communication skills because you will be talking to our amazing customers daily</li><li>Courage to show your confidence</li><li>You will often need to multitask, therefore a hardworking attitude is key here</li></ul>Apply to Blue Arrow Today and one of our Team will be in touch. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Barista - Southampton Winchester

Location: Stoke - ST5 9QG Are you passionate about driving, Do you seek an active job where every Shift brings something different? Would you like to be part of a dynamic, supportive team. If you answered yes, we have an exciting opportunity for you! We are on the lookout for a friendly and dedicated LGV 2 Driver to join our team. - This position involves working alongside a partner in a two-person Store delivery team. - It's a customer-centric role, so exceptional service skills are essential, not just driving. - You'll ensure that deliveries are made on set delivery store slots. - Maintaining a smart, clean, and tidy appearance is a must. You will be responsible for ensuring all deliveries are logged &amp; accounted for, and you should always present yourself in a polite and courteous manner, representing both the client and Blue Arrow to the highest standards. What we offer: £15.32 PH Sunday - Thursday shifts ** Holiday pay accrued separately, take time off and get paid ** - Start times between: 09:00 - 17:00 on pre booked weekly - A shifts vary from 8 - 15hrs dependent on run What we are looking for: - A valid LGV C Licence held for over a year. - Minimum 12 x months HGV experience - Current and valid CPC and DIGI TACHO. - No more than 6 penalty points (no IN DR or DD codes). - Strong command of English. - Good knowledge of the UK road network. - Hardworking and reliable. - Excellent timekeeping. - Customer care oriented. - Physically fit. Previous experience in a similar role would be a plus when applying. These positions are available for immediate start, so apply today, and one of our team members will reach out to you!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV 2 - Store deliveries

Location - Nottingham - NG16 1HB Class 2 Roles - Great Pay Rates Exciting opportunity has arisen to work for our National client Hovis, this will be ongoing work. Pay Rates Monday to Friday- £15:00 PH Saturdays - £17.00 PH Sunday &amp; BH - £18.00 Shifts start at 02:00 am The work requires you to load and unload the bread trays at base and on deliveries at customers. New fleet of vehicles and friendly team onsite Regular ongoing work Weekly Pay Current CPC &amp; Digicard required. A short paid assessment is carried out onsite prior to starting. This is a great opportunity for the right drivers to join our successful driving team. Immediate starts availableBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 2 - Nottingham

Location: Gotham - NG11 0LB We have a great temp to perm opportunity with a leading name in the building industry. This is night trunking between there vast UK network transferring stock and trailers. Location Gotham - NG11 0LB Shifts Monday to Friday 18:00 - 06:00 - pre booked Rota Pay £16.67 PH - Weekly pay Holiday pay on top The role - Night Trunking - No Handball - New units &amp; Trailers Must haves - Full C+E Licence - CPC &amp; Digicard - 6 Months minimum experience Please apply and one of the team will be in touch to discuss next stages!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Location: Peterborough - PE3 7PR Are you a newer pass HGV Driver looking for guaranteed work up to Xmas &amp; potentially beyond? We are working with a leading parcel carrier to support them through the peak period working on PM / Nights. Immediate assessments and inductions are available for the right candidates, paid training shifts also planned to ensure you are confidant in the role. Rates £15.08 - Monday to Friday Shift Patterns PM - from 15:00 Nights - from 00:00 The role You will be delivering between the clients Hubs and customer sites using tail- lift at some, locations (full training given) Must Haves - Full UK C Licence - UK CPC - UK Tacho / Digicard Click the link below to apply!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 2 - Multidrop

<div><div> </div>The Recruitment Co are recruiting on behalf of their client based in Warrington WA1 Warehouse/Counterbalance driver Hours of work:08:30-16:30 Monday to Friday Rate of Pay:£12.80 per hour The role:Loading and unloading of raw materialsMoving of products from warehouse to production areaWorking in the yardOrder picking &amp; packing A valid counterbalance license is required for this position. Immediate start after successful interview.<div> </div></div><div> </div><div> </div><div> The Recruitment Co are an equal opportunities employer CPWarrington </div>

Working with Lloyds Banking Group - Testimonials

Working as a Customer Service Advisor Part 2 | Jobs and Careers| Blue Arrow

Working as a Customer Service Advisor Part 3 | Jobs and Careers| Blue Arrow

Working as a Customer Service Advisor Part 4 | Jobs and Careers | Blue Arrow

Working as a Customer Service Advisor Part 5 | Jobs and Careers | Blue Arrow

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