Lloyds Job Descriptions

This role as a Customer Care Advisor (Collections Advisor) for Lloyds Banking Group is all about customer service, sensitivity and building a rapport with the customer to assist them in managing their financial repayments.&nbsp;
If you are a natural people person who is great at talking, enjoys helping and can empathise with customers who may be experiencing financial difficulties, then joining the community banking team of Lloyds Banking Group may be the perfect for you.&nbsp;
Reporting to the Team Manager, your working day as a Customer Care&nbsp;Advisor will involve:
<ul>
<li>Working with customers who may be facing financial difficulty.</li>
<li>Making informed decisions based on the unique circumstances and information given.</li>
<li>Providing suitable options for the customer and the Group.&nbsp;</li>
</ul>
The key to this role is empathy, sensitivity and the ability to undertake meaningful unscripted conversations to facilitate positive customer experiences and outcomes.
As a Customer Care&nbsp;Advisor you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool. All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too.&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.&nbsp;
You do not need any formal qualifications to be a Customer Care&nbsp;Advisor, your natural people skills and desire to help find the best solution for both the customer and Lloyds Banking Group are much more important in a role like this. Other skills that will make you a great fit for this position are:&nbsp;
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.&nbsp;</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A strong background in customer service, telephone support, call handling or collections is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Care&nbsp;Advisor. You will be well looked after with Lloyds Banking Group, they are a fantastic employer who are committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly.&nbsp;
If you are looking to the future, then it is good to know that career progression prospects are high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing colleagues into permanent positions.&nbsp;
If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
In 1914 Lloyds Banking Group were at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which&nbsp;reflects the diversity of the customers and communities it serves and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time. You can&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">opportunities page</a>&nbsp;and applying for one of the&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">Collections Advisor roles that we have available</a>.&nbsp;
<h2>Role Responsibilities</h2>
<ul>
<li>To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.</li>
<li>Undertake meaningful unscripted conversations with customers to facilitate positive customer outcomes.&nbsp;</li>
<li>Actively building a good rapport with customers looking to meet their needs by promoting suitable services and products.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.&nbsp;</li>
<li>Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.&nbsp;</li>
<li>Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;&nbsp;</li>
<li>Maintain an up to date knowledge of all regulatory and compliance changes evidencing the ability to apply this knowledge whilst identifying customer needs.</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;&nbsp;</li>
<li>Support the wider team to ensure that performance standards and business objectives are met.&nbsp;</li>
<li>Personally contribute to an environment where colleagues want to work and where customers feel valued.&nbsp;</li>
<li>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with Lloyds Banking Group specified process and procedures.&nbsp;</li>
<li>Provide a high-quality service to customers comprising of handling calls and undertaking a range of processing tasks.&nbsp;</li>
</ul>
If you are not sure that a Customer Care&nbsp;Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
</ul>

Customer Care Advisor Job Description

<article class="rich-text-article">
As one of the UK&rsquo;s largest financial groups, Lloyds Banking Group&rsquo;s scale and breadth means your career aspirations could become a reality, especially as a Business Administrator.
This is an administration based role that is perfect for those who love to work systematically and efficiently. With little to no telephony work involved, this is a great opportunity to work within a big banking brand without spending your day fielding telephone enquiries like you could do in other positions.
Banking Administrators work in a small team of 8-10 people and report to the Team Manager. Your working day will involve:
<ul>
<li>Switching business bank accounts.</li>
<li>Processing any time-sensitive requests.</li>
<li>Maintaining and updating information held on a data base or manually.&nbsp;</li>
<li>Liaising with internal/external banking customers and clients.&nbsp;</li>
</ul>
Each morning you will receive a brief covering your tasks for that day and detailing any targets that have been set. All you have to do is work through the tasks you have been set quickly and efficiently&nbsp;while maintaining a high level of accuracy&nbsp;at all times.
You do not need any formal qualifications to be a Business Administrator for Lloyds Banking Group because your natural productivity and efficiency traits are much more important in a role like this. Some general skills that would be useful in this role are:
<ul>
<li>How to use Microsoft programs including Word and Excel.</li>
<li>How to use the internet.</li>
<li>Teamwork.</li>
<li>Time management.</li>
</ul>
Lloyds Banking Group recognises the importance of supporting each team members career development to ensure they make the most of their people&rsquo;s talents whilst helping them to build personalised, compelling careers. They are committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work but if you have a background in any of these areas then you will be one step ahead of the competition:
<ul>
<li>Administration.</li>
<li>Computer or telephone technical support.</li>
<li>Customer service.</li>
<li>Banking.&nbsp;</li>
</ul>
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff onto permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand's end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group. Being a Lloyds Banking Group colleague certainly has its benefits, from a great hourly rate to regular weekday hours, with all of this to top it off:
<ul>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
<div>You can find out more about the benefits of being a Lloyds Banking Group colleague&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here.</a> The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</div>
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Business Administrator you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp;
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too.&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">opportunities page</a>&nbsp;and applying for one of the Business Banking Administrator&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">roles that we have available</a>.&nbsp;
<h2>Role responsibilities in focus</h2>
<ul>
<li>Understanding and interpreting data at a basic level.</li>
<li>Process work in line with agreed procedures and banking brand rules or scripts.&nbsp;</li>
<li>To schedule and prioritise allocated work on a daily basis.&nbsp;</li>
<li>Learn the procedures and understand parameters of producing a quality output.&nbsp;</li>
<li>Resolve queries and escalate as necessary (i.e. a Team Leader/Manager/other group) and log if appropriate.&nbsp;</li>
<li>Liaise with internal/external banking customers and clients.&nbsp;</li>
<li>Maintain and update information held on a data base or manually.&nbsp;</li>
<li>Maintain records for audit purposes.&nbsp;</li>
<li>Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.</li>
<li>Able to work in a team or other structured environment.&nbsp;</li>
<li>Articulate and able to maintain good relationships with colleagues and clients.&nbsp;</li>
</ul>
If you are not sure that a Business Administrator role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Collections Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a>&nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
</ul>
</article>
<section class="l-section promo-section primary-bg">
<div class="l-container">&nbsp;</div>
</section>

Business Administrator Job Description

If you are looking for a fraud job then consider working within the fraud division of Lloyds Banking Group as a Fraud Advisor, and enjoy many benefits including:
<ul>
<li>Regular hours.</li>
<li>Great hourly pay rate.</li>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
A Fraud Analyst (Fraud Advisor) job puts you in the centre of customer service supporting new and existing customers with their complex fraud enquiries.
Working in a small team of 8-10 people and reporting to the Team Manager, your working day will involve:
<ul>
<li>Assisting new or existing customers with their fraud concerns and enquiries.</li>
<li>Providing fair outcomes and fulfilling customer needs at first touch.</li>
</ul>
To provide the highest level of customer service you will need to use:
<ul>
<li>Appropriate skills consistent with Lloyds Banking Group values and behaviours.</li>
<li>Personal judgement acting with care and diligence.</li>
<li>Decision making techniques.</li>
</ul>
You do not need any formal qualifications to be a Fraud Analyst for Lloyds Banking Group. Your natural people skills and desire to go over and above to help are much more important in a role like this. So, just a good knowledge of basic Microsoft Word, Excel and familiarity with using the internet and an excellent telephone manner will make you a great fit for this position.
Experience in banking, or fraud is extremely advantageous for this role but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Fraud Advisor. You will be well looked after, Lloyds Banking Group are a fantastic employer who is committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly and to compliment your own continuous improvement mindset and knowledge building endeavours.
All Lloyds Banking Group contact centres are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. Contact centres are located in Leeds, Cardiff, Birmingham, Glasgow and Liverpool. &nbsp;You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at each of the locations in more detail here</a>.
If you are looking to the future, then it is good to know that career progression prospects are extremely high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.&nbsp;If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
The recruitment process starts with a behaviour based selection event. It is important that customers know that the people handling calls, enquiries, account administration and analytical duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place to ensure the high standards you would expect are upheld. You can r<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">ead more about the application process here</a>.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds">Fraud Analyst roles that we have available.</a>
<h2>Fraud Analyst Role Responsibilities</h2>
<ul>
<li>Complete telephony, digital and admin-based tasks to service customer fraud queries&nbsp;and concerns.</li>
<li>Take ownership of customer fraud enquiries, solving them at first point of contact and consulting with the appropriate person or channel as required.</li>
<li>Build long lasting professional relationships with peers to clarify facts, exchange information and assist each other in resolving enquiries.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.</li>
<li>Contribute to the continuous improvement of the banking group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;</li>
<li>Support the wider team to ensure that performance standards and business objectives are met.</li>
<li>Personally, contribute to an environment where colleagues want to work and where customers feel valued.</li>
<li>Show that you care about customers, utilising all feedback provided to understand and improve our customers experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their journey as possible.</li>
<li>Act with skill, care and diligence in providing services to customers, treating them sensitively, flexibly and responsively.</li>
</ul>
If you are not sure that a Fraud Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a> &nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a>&nbsp;</li>
</ul>

Fraud Analyst

This role as a Customer Care Advisor (Collections Advisor) for Lloyds Banking Group is all about customer service, sensitivity and building a rapport with the customer to assist them in managing their financial repayments.&nbsp;
If you are a natural people person who is great at talking, enjoys helping and can empathise with customers who may be experiencing financial difficulties, then joining the community banking team of Lloyds Banking Group may be the perfect for you.&nbsp;
Reporting to the Team Manager, your working day as a Customer Care&nbsp;Advisor will involve:
<ul>
<li>Working with customers who may be facing financial difficulty.</li>
<li>Making informed decisions based on the unique circumstances and information given.</li>
<li>Providing suitable options for the customer and the Group.&nbsp;</li>
</ul>
The key to this role is empathy, sensitivity and the ability to undertake meaningful unscripted conversations to facilitate positive customer experiences and outcomes.
As a Customer Care&nbsp;Advisor you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool. All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.&nbsp;
You do not need any formal qualifications to be a Customer Care&nbsp;Advisor, your natural people skills and desire to help find the best solution for both the customer and Lloyds Banking Group are much more important in a role like this. Other skills that will make you a great fit for this position are:&nbsp;
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.&nbsp;</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A strong background in customer service, telephone support, call handling or collections is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Care&nbsp;Advisor. You will be well looked after with Lloyds Banking Group, they are a fantastic employer who are committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly.&nbsp;
If you are looking to the future, then it is good to know that career progression prospects are high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing colleagues into permanent positions.&nbsp;
If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
In 1914 Lloyds Banking Group were at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which&nbsp;reflects the diversity of the customers and communities it serves and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/jobs?distance=5&amp;keywords=lloyds#Jobs%20with%20Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">Collections Advisor roles that we have available</a>.&nbsp;
<h2>Role Responsibilities</h2>
<ul>
<li>To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.</li>
<li>Undertake meaningful unscripted conversations with customers to facilitate positive customer outcomes.&nbsp;</li>
<li>Actively building a good rapport with customers looking to meet their needs by promoting suitable services and products.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.&nbsp;</li>
<li>Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.&nbsp;</li>
<li>Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;&nbsp;</li>
<li>Maintain an up to date knowledge of all regulatory and compliance changes evidencing the ability to apply this knowledge whilst identifying customer needs.</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;&nbsp;</li>
<li>Support the wider team to ensure that performance standards and business objectives are met.&nbsp;</li>
<li>Personally contribute to an environment where colleagues want to work and where customers feel valued.&nbsp;</li>
<li>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with Lloyds Banking Group specified process and procedures.&nbsp;</li>
<li>Provide a high-quality service to customers comprising of handling calls and undertaking a range of processing tasks.&nbsp;</li>
</ul>
If you are not sure that a Customer Care&nbsp;Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a> </li>
</ul>

Collections Advisor

There are many&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">benefits of working with Lloyds Banking Group</a>&nbsp;and opportunities across multiple shift patterns and locations, so whether you are seeking a&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/what-skills-do-you-need-for-a-customer-service-advisor">Customer Service Advisor job</a>&nbsp;in Liverpool or a Customer Advisor position in Cardiff, if you are looking for a job to fit around your lifestyle, the kids and one that will look good on your CV, we are confident that we have a<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">&nbsp;job that is right for you</a>.
Blue Arrow works with&nbsp;Alexander Mann Solutions&nbsp;to supply Call Centre, Customer Service Advisors and Client Liaison staff to Lloyds Banking Group.
Since its foundation in 1765, Lloyds Banking Group has been serving the households, businesses and communities of Britain. In 2015 they celebrated&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/a-history-of-lloyds-banking-group">250 years</a>&nbsp;of helping the people of Britain with the things that matter most to them.
To continue on their mission to be the best bank for customers, Lloyds Banking Group know that customer service is key and as a result they are&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">recruiting many new colleagues</a>&nbsp;to work in their customer service centres, supporting their business and customers in essential Customer Service roles. Check out the job roles and locations below or&nbsp;<a href="https://www.bluearrow.co.uk/contact-us">contact us&nbsp;</a>to apply today.

Blue Arrow works with&nbsp;Alexander Mann Solutions&nbsp;to supply Call Centre, Customer Service Advisors and Client Liaison staff to Lloyds Banking Group.

Meet Connor, one of our specialist Blue Arrow recruiters, and Eljah one of our candidates currently working at Lloyds Banking Group who tell us why it's a great place to work.

Why is Lloyds Banking Group a great place to work? 

Working with Lloyds Banking Group

The Lloyds Banking Group Contact Centres are a vital part of the operation, and with centres located throughout the UK the role of Customer Service Adviser is at the heart of being the best bank for customers.
So, whether you&rsquo;re looking for a way to kick-start your career or want rewarding work to fit around other commitments, we have an opportunity to suit you at one of our Connect centres nationwide.
Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.
&nbsp;

Lloyds Banking Group Call Centre Locations

It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so Lloyds Banking Group are committed to employing individuals who demonstrate they have the appropriate skills, experience and, importantly, the integrity to protect the Bank and its customers from fraud and dishonesty.
The recruitment process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure these high standards.
A clean criminal record and a clear credit history are requirements for the Lloyds Banking Group roles that we recruit candidates for, any history on either of these records will be highlighted within the background checks that are carried out and brought to the attention of the recruiter so it is important that you let us know about anything that you think may affect your application from the start.
The background checks that are undertaken during the recruitment process consist of your:
<ul>
<li>Credit History</li>
<li>Criminal Record</li>
<li>Sanctions and Staff fraud</li>
<li>Proof of Address</li>
<li>Referencing (up to 6 years).</li>
</ul>
Additionally, for all roles in the UK, proof of eligibility to work here is required. For further information regarding eligibility to work in the UK please visit the <a href="https://www.gov.uk/browse/visas-immigration" target="_blank" rel="noopener">Home Office website</a>.
If you have any questions about the screening process or any history that you would like to discuss before you apply then please do <a href="https://www.bluearrow.co.uk/contact-us">get in touch</a>, we are here to help you.

Is your history a good fit for Lloyds Banking Group

As a Customer service Advisor for Lloyds Banking Group your job description and responsibilities will include building long lasting professional relationships with customers that will exceed their expectations by managing inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group.
<h2>Customer Service Advisor Role Focused Skills</h2>
<ul>
<li>Complete telephony, digital and admin-based tasks to service customer queries.</li>
<li>Take ownership of customer problems, solving them at first point of contact and escalate when required.</li>
<li>Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.</li>
<li>Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.</li>
<li>Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.</li>
<li>Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met.</li>
<li>Personally contribute to an environment where colleagues want to work and customers feel valued.</li>
<li>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures.</li>
<li>Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound &amp; outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.</li>
</ul>
<h2>General Customer Service Advisor Skills</h2>
<ul>
<li>Excellent communication - oral and written.Embrace 'in the moment' coaching to develop your skills and knowledge.</li>
<li>Continuous improvement mind set which will be evidenced in the improvement of customer centric measures.</li>
<li>Developing over time, a deeper level of expertise in all areas of Lloyds Banking Group's end to end goals.</li>
<li>Adaptable to change and willing to embrace new ideas.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
<li>Team player</li>
</ul>
In the Customer Service Advisor role for Lloyds Banking Group you will benefit from the support that helps you take ownership of your own personal development and training.

What skills do you need for a Customer Service Advisor

For over 320 years Lloyds Banking Group have been making a difference to the lives of customers, businesses and communities. It&rsquo;s a great business to work for!
As a Lloyds Banking Group colleague you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting the customers changing needs.
The scale and reach of the Group means that as a colleague you will have many opportunities to learn, grow and develop. Everyone can make a real difference.
Becoming a colleague means you can enjoy excellent benefits, learning and career opportunities. You will get a sense of purpose and a clear direction. When your hard work makes a difference, they will make sure you feel recognised.
In addition to the wide range of personal development opportunities you can also look forward to an attractive reward package including a competitive pay rate, a potential bonus and a generous holiday entitlement.
Did we mention that as a colleague you are in control of your benefits package with the freedom to choose the benefits that suit you and your individual needs? So when you're helping customers move forward, rest assured that if you want get ahead of yourself, Lloyds Banking Group will be right behind you.
We have it on good authority that as a major employer, Lloyds Banking Group are able to access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that further enhance the value of what you receive.
The benefits that Lloyds Banking Group currently offer as part of their rewards package include:
<ul>
<li>Competitive Pay rate</li>
<li>Group Performance Share Plan (Bonus) or Variable Pay and Incentive Plan</li>
<li>Pension</li>
<li>Share Plans</li>
<li>Flexible Benefits (FLEX)</li>
<li>Private Medical Benefit</li>
<li>Financial Products</li>
<li>Colleague Offers</li>
<li>Holidays</li>
<li>Colleague Wellbeing</li>
</ul>
&nbsp;

Why Work at Lloyds Banking Group

With 250 years of helping the people of Britain under their belt, we had quite a bit of history to choose from for this post. Having read through all of the history we could find we thought that we would save you hours of reading by just bringing you the interesting parts, or at least the parts that entertained us and made us say &ldquo;Really!?&rdquo;
Our favorites include 1884, the background behind the black horse and 1940, the Spitfire story.
<h3>1765 TAYLOR &amp; LLOYDS FOUNDED</h3>
Lloyds Bank began life in 1765 as Taylors &amp; Lloyds in Birmingham. Founded by Sampson Lloyd II and John Taylor, plus their two sons, each invested &pound;2,000.
Sampson, Lloyd&rsquo;s father, had fled Wales for Birmingham at the end of the 17th century, to escape persecution for his Quaker beliefs. Sampson, also a prominent Quaker, originally followed his father into the iron trade.
John Taylor was a Unitarian and a cabinet maker, who was also well-known for his exquisite snuff boxes. Upon founding the bank, the men left their previous occupations and concentrated entirely on the new venture.
For the first 100 years, Lloyds Bank prospered from just a single Birmingham office.
<h3>1861 TSB&rsquo;S FACE COMPETITION</h3>
William Gladstone&rsquo;s Post Office Savings Bank Act was passed in 1861. Bringing with it more than 2,500 Post Office savings banks within a year, many of these were in direct competition with existing trustee savings banks.
Within ten years, more than 200 Lloyds TSB branches had been forced to close with the remaining branches surviving due to the additional benefits they offered depositors. TSBs paid more interest on savings, and it was easier to make withdrawals. Moreover, their staff were specialists, whereas Post Office officials had many other duties to perform.
<h3>1865 LLOYDS GETS SHAREHOLDERS</h3>
After 100 years in business, Lloyds &amp; Co. converted from a private partnership to a joint-stock bank and became Lloyds Banking Company Ltd.
Lloyds had only opened its first branch the previous year. However, serious expansion was just around the corner. With 148 shareholders now investing in the company, its&rsquo; capital base was much stronger. This resulted in a period of unprecedented expansion. Over the next 50 years, Lloyds took over more than 50 competitors.
<h3>1870 WOMEN KEEP THEIR SAVINGS</h3>
In 1870, the Married Women&rsquo;s Property Act was passed. For the first time, married women were allowed to keep their own savings. Prior to this, any money that a woman held upon marriage, automatically became the property of her husband.
The new Act allowed women to keep their savings, up to the value of &pound;200 &ndash; about &pound;9,000 today. Unlike the commercial banks, savings banks had always attracted female savers in large numbers. With the passing of the Act, the demand for savings accounts was even greater.
<h3>1884 INHERITING THE BLACK HORSE</h3>
Lloyds Bank inherited the famous black horse symbol in 1884. The first recorded use of the black horse sign was in 1677, at Lombard Street in the City of London.
In the 17th Century, there were no street numbers, and so businesses used decorative signs to attract customers. The signs also provided a means of identification in a largely illiterate society.
The black horse sign originally hung above the establishment of goldsmith Humphrey Stokes. By 1728 it was being used by another Lombard Street goldsmith, John Bland. This firm eventually became Barnetts, Hoares &amp; Co and was taken over by Lloyds in 1884.
The Bank's first symbol, the beehive (which represented thrift and industry), continued to be used alongside the black horse until the early 20th century. It still appears on some bank buildings.
<h3>1886 EMBEZZLEMENT!</h3>
Major fraud rocks the savings bank movement 1886. The actuary at Cardiff Savings Bank had embezzled &pound;30,000 - 15% of the total deposits.
The fraud was only discovered on the actuary&rsquo;s death and following a less than stellar investigation the Banks Trustees then refused to repay the money to depositors in full. Not surprisingly, the crisis escalated, and the whole savings banks movement came under scrutiny, from both the press and the public.
In the wake of the scandal, the TSB Association was set up, partly to ensure any future crises were properly managed.
<h3>1914 FIRST FEMALE CLERKS AT LLOYDS</h3>
With the outbreak of the First World War, for the first time Lloyds employed women as clerks, replacing men who had joined the armed services. Six women were taken on at the start of the War, and by the end, there were more than 2,000 on the payroll.
This change was not welcomed by all, many felt that the job was too taxing for women, and that they should look for work where &lsquo;gentleness and sympathy are called for&rsquo;.
<h3>1928 MECHANISED ACCOUNTING BEGINS</h3>
Banking methods remained largely unchanged for centuries until 1928, when a machine was developed that revolutionised accounting. Balancing the books became faster and cheaper with machines.
Business growth and rising costs meant that more efficient and cost-effective processes were needed and the new accounting machines could complete the work quicker using fewer staff and as it turns out, women were employed to operate the machines because they could be paid less than their male counterparts. Not such a requirement for gentleness and sympathy here it turns out!
By the end of 1929, City Office in London, and five other branches had switched over. But the last branch was only mechanised in 1962.
<h3>1940 SPONSORING A SPITFIRE</h3>
In a brilliant show of patriotism and solidarity during the Second World War, some 12,000 Lloyds Bank staff chipped in to purchase a Spitfire for the war effort. Within months of the inspired idea, staff subscriptions reached more than &pound;7,000, with donations averaging 12 shillings per person.
The Spitfire, fittingly named 'The Black Horse' went into action in March 1941. Sadly, though, in July 1942 it collided mid-air with another Spitfire, and crashed near Weston-Super-Mare in Somerset. Fortunately, the pilot bailed out and survived, but the Black Horse was lost.
<h3>1947 WANTED: FEMALE CUSTOMERS</h3>
In 1947, Lloyds launched a series of advertisements aimed specifically at women. This was a largely untapped market, as many women had never had a bank account of their own.
The campaign was aimed at housewives and business women alike and the adverts included cringeworthy strap-lines such as &lsquo;&hellip;and send the account to me&rsquo; and &lsquo;&hellip;then you won&rsquo;t require my husband&rsquo;s signature?&rsquo;. One even suggested that the fact that women were seeking a new level of financial independence was &lsquo;a tribute to the husbands' good judgement as well as to the intelligence of their wives&rsquo;.
<h3>1949 MARRIED WOMEN ALLOWED TO WORK</h3>
In 1949, Lloyds Bank abolished the marriage bar. Previously, this had required all women to resign upon marriage! In 1924, one young clerk had successfully concealed her marriage for a whole year until the Bank found out and immediately dismissed her.
Now, for the first time, women could think of their job at Lloyds as a career and not just a means of earning a living before they got married. The Bank also went one step further and granted female staff &lsquo;permanent&rsquo; status instead of being referred to as 'supplementary'.
<h3>1961 DRIVE-IN BANKING</h3>
In August 1961, Lloyds Bank opened its first drive-in branch at High Wycombe, Buckinghamshire in a bid to make banking faster and simpler.
Drive-ins were pioneered in the USA, in the 1930s and the High Wycombe drive-in bank was one of the first in the UK. The concept never really took off here, and only a handful ever opened. The US have fared better with the idea and these days many of the banks in the US now have 'drive-thru' ATMs
<h3>2009 LLOYDS BANKING GROUP CREATED</h3>
In January 2009, in the midst of a global financial crisis, Lloyds TSB took over HBOS plc. The new company instantly became the largest retail bank in the UK.
Lloyds Banking Group today serves more than 25 million customers and brings together a host of well-known brands. These include Bank of Scotland, Birmingham Midshires, Cheltenham &amp; Gloucester, Halifax and Scottish Widows, each having its own rich and unique heritage.
<h3>2013 THE RETURN OF LLOYDS BANK</h3>
On 9th September 2013 Lloyds TSB once again became two separate banks. The familiar black horse logo was given a makeover for the relaunch of Lloyds Bank on the high street. And more than 630 branches were brought together across Britain to form the new TSB.
If you want to read the full history of Lloyds Banking Group they have lots of information on their <a href="https://www.lloydsbankinggroup.com/our-group/our-heritage/our-history" target="_blank" rel="noopener">website</a>.

A History of Lloyds Banking Group

Help Lloyds Banking Group to become the best bank for customers by becoming one of their motivated and enthusiastic Telephony Advisors, helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs. 
Proactively supporting customers through assistance and referrals to colleagues in other departments will ensure that your customers have an excellent experience every time.
The Telephony Advisor position is a weekday job that provides flexible hours, excellent prospects and performance rewards. It is the perfect role for you if you enjoy talking people and making a real difference to someone&rsquo;s day.
You do not need any formal qualifications to be a Telephony Advisor, your natural people skills are much more important in a role like this but also being able to demonstrate the following skills will ensure you are a great fit for this position:
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A strong background in any of the following is advantageous&nbsp;
<ul>
<li>Customer service</li>
<li>Telephone support</li>
<li>Call handling</li>
</ul>
<div>But if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Telephony Advisor. You will be well looked after with Lloyds Banking Group, they are a fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know.</div>
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.
If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy. Telephony Advisors work a wide range of shifts across the core hours of 7am to 8pm but if you need to make sure your job can fit around your personal life, Lloyds Banking Group are great at being flexible, we are confident that we can identify the shift pattern that could work best for you.
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands.&nbsp;As a Business Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
If you are looking to the future, then it is good to know that career progression prospects are high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.&nbsp;
The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_self">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_self">Telephony Advisor roles that we have available</a>. 
As a Telephony Advisor for Lloyds Banking Group you will benefit from the support that helps you take ownership of your own personal development and training.&nbsp;To find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here</a>.
<h2>Telephony Advisor&nbsp;Role Responsibilities</h2>
<ul>
<li style="color: black;">Complete telephony, digital and admin-based tasks to service business banking customer queries.</li>
<li style="color: black;">Take ownership of business customer problems, solving them at first point of contact and escalate when required.</li>
<li style="color: black;">Build long lasting professional relationships with peers to clarify facts, exchange information and assist each other in resolving enquiries.</li>
<li style="color: black;">Deal with customer data ethically and in accordance with the FSA requirements.</li>
<li style="color: black;">Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li style="color: black;">Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;</li>
<li style="color: black;">Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;</li>
<li style="color: black;">Support the wider team to ensure that performance standards and business objectives are met.</li>
<li style="color: black;">Personally, contribute to an environment where colleagues want to work and where customers feel valued.</li>
<li style="color: black;">Carry out a range of processing tasks and handling of business customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures.&nbsp;</li>
</ul>
If you are not sure that a Telephony Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.
<ul style="margin-top: 0cm; list-style-type: disc;">
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/what-skills-do-you-need-for-a-customer-service-advisor">Customer Service Advisor</a>&nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst </a></li>
</ul>

Telephony Advisor

If you are interested in joining an organisation that is shaping the future of the banking industry, then you should consider being a Customer Relationship Manager for Lloyds Banking Group. This role is also known as Business Banking Secured Lending Ops within Lloyds Banking group.
A natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone&rsquo;s day twill thrive in the business banking team as a Customer Relationship Manager carrying out a range of duties including, responding to enquiries and identifying sales opportunities for providing additional products and services.
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.&nbsp;</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A background in customer service, telephone support, call handling or sales is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Relationship Manager. You will be well looked after, Lloyds Banking Group are a fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know. 
Working in a small team of 8-10 people and reporting to the Team Manager, your working day as a Customer Relationship Manager will involve:
<ul>
<li>Responding to a range of queries and issues that business banking customers may raise</li>
<li>Providing the highest level of customer service</li>
<li>Developing the customer relationship further by promoting additional products and services in order to fully meet their financial needs.</li>
</ul>
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Customer Relationship Manager you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp; All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.&nbsp;You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">find out more about the benefits of being a Lloyds Banking Group colleague here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp; If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group. The recruitment process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time, for this bank&rsquo;s amazing customers. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.&nbsp;
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_blank" rel="noopener">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">Customer Relationship Manager roles that we have available</a>.&nbsp;
<h2>Customer Relationship Manager Role Responsibilities</h2>
Answer customer calls in relation to a broad number of transactions in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
<ul>
<li>Identify opportunities to further extend/develop the customer relationship by promoting the Bank&rsquo;s products and services in order to fully meet their financial needs.</li>
<li>Identify sales opportunities and mature wherever possible and manage smooth hand offs to other areas of the business.</li>
<li>Required to manage and understand a range of transactional activities and focus on the customer experience whilst securing all sales opportunities.</li>
<li>Contribute to the achievement of the Contact Centre Balanced Scorecard through the achievement of key aims and objectives.</li>
<li>Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank&rsquo;s complete range of service delivery channels.</li>
<li>Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements (including internal processes and procedures) which aim to protect our customers as well as the reputation of the banking group.</li>
<li>Maintain a good understanding of the bank&rsquo;s products and services including key features and benefits</li>
<li>Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer. Where not possible to resolve at first touch, these complaints should be escalated immediately.</li>
<li>Proactively look to raise ideas to eliminate the root cause of complaints improving the experience for our customers.</li>
</ul>
If you are not sure that a Customer Relationship Manager role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Service Advisor</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a>&nbsp;</li>
</ul>

Customer Relationship Manager

As one of the UK&rsquo;s largest financial groups, Lloyds Banking Group&rsquo;s scale and breadth means your career aspirations could become a reality, especially as a Business Administrator.
This is an administration based role that is perfect for those who love to work systematically and efficiently. With little to no telephony work involved, this is a great opportunity to work within a big banking brand without spending your day fielding telephone enquiries like you could do in other positions.
Banking Administrators work in a small team of 8-10 people and report to the Team Manager. Your working day will involve:
<ul>
<li>Switching business bank accounts.</li>
<li>Processing any time-sensitive requests.</li>
<li>Maintaining and updating information held on a data base or manually.&nbsp;</li>
<li>Liaising with internal/external banking customers and clients.&nbsp;</li>
</ul>
Each morning you will receive a brief covering your tasks for that day and detailing any targets that have been set. All you have to do is work through the tasks you have been set quickly and efficiently while maintaining a high level of accuracy&nbsp;at all times.
You do not need any formal qualifications to be a Business Administrator for Lloyds Banking Group because your natural productivity and efficiency traits are much more important in a role like this. Some general skills that would be useful in this role are:
<ul>
<li>How to use Microsoft programs including Word and Excel.</li>
<li>How to use the internet.</li>
<li>Teamwork.</li>
<li>Time management.</li>
</ul>
Lloyds Banking Group recognises the importance of supporting each team members career development to ensure they make the most of their people&rsquo;s talents whilst helping them to build personalised, compelling careers. They are committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work but if you have a background in any of these areas then you will be one step ahead of the competition:
<ul>
<li>Administration.</li>
<li>Computer or telephone technical support.</li>
<li>Customer service.</li>
<li>Banking.&nbsp;</li>
</ul>
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff onto permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand's end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group. Being a Lloyds Banking Group colleague certainly has its benefits, from a great hourly rate to regular weekday hours, with all of this to top it off:
<ul>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
<div>You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here.</a> The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</div>
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Business Administrator you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp;
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/officejobs/">opportunities page</a> and applying for one of the Business Banking Administrator <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds">roles that we have available.&nbsp;</a>
<h2>Role responsibilities in focus</h2>
<ul>
<li>Understanding and interpreting data at a basic level.</li>
<li>Process work in line with agreed procedures and banking brand rules or scripts.&nbsp;</li>
<li>To schedule and prioritise allocated work on a daily basis.&nbsp;</li>
<li>Learn the procedures and understand parameters of producing a quality output.&nbsp;</li>
<li>Resolve queries and escalate as necessary (i.e. a Team Leader/Manager/other group) and log if appropriate.&nbsp;</li>
<li>Liaise with internal/external banking customers and clients.&nbsp;</li>
<li>Maintain and update information held on a data base or manually.&nbsp;</li>
<li>Maintain records for audit purposes.&nbsp;</li>
<li>Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.</li>
<li>Able to work in a team or other structured environment.&nbsp;</li>
<li>Articulate and able to maintain good relationships with colleagues and clients.&nbsp;</li>
</ul>
If you are not sure that a Business Administrator role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a>&nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
</ul>

Business Administrator

If you are looking to take the next step up in your career then why not join Lloyds Banking Group, a retail banking brand who are dedicated to supporting all of their colleagues&rsquo; ambitions through training, support and excellent promotional prospects.
This fantastic opportunity as a Customer Insights Analyst within the Know Your Customer (KYC) division of Lloyds Banking Group, provides a competitive rate of pay, regular weekday shifts and a 12 month contract, plus a heap of other benefits including:
Work phone &amp; laptop issued.
<ul>
<li>Full paid training.</li>
<li>Overtime and bonus incentives.</li>
<li>Flexible or condensed working options.</li>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here</a>.&nbsp;
As a Customer Insights team member (Customer Analyst) you will be in the centre of customer analysis carrying out a diverse range of tasks to review new customer accounts, evaluating high risk accounts and analysing new customer processes and policies.&nbsp;&nbsp;
You do not need any formal qualifications to work in Customer Insights for this Lloyds Banking Group. While a good working knowledge of the various rules and policies governing customer due diligence is desirable, you will be provided with two weeks thorough training to help you settle into your Customer Analyst role and learn the specific technical knowledge for this banking group.&nbsp;
Experience in banking, finance or accounting industries with a good knowledge of KYC requirements will be extremely advantageous for this role but your natural analytical skills, attention to detail, team working methods and productivity traits are also extremely important in a role like this.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy. As a Customer Insights team member you will usually be provided with a mobile phone and a laptop to assist with your role as well as the opportunity to opt for flexible or condensed working hours, helping you to fit your work around your personal life.
Did you know that for the first 100 years of its existence, Lloyds Bank prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Customer Insights Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp;
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff on into permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group#Jobs%20with%20Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Insights roles that we have available</a>.
<h2>Role Responsibilities</h2>
<ul>
<li>To receive, analyse and fulfil the requirements of KYC/KYB (Know Your Customer/Know Your Business) in line with Commercial Bank CDD (Customer Due Diligence) standards.</li>
<li>Gather the relevant documentation, investigate ownership and identify Politically Exposed Persons (PEP&rsquo;s) for risk management reasons.</li>
<li>Ensure compliance with the Groups policies, procedures and guidelines together with all relevant regulatory and statutory requirements where appropriate implementing actions to protect the Groups business at all times.&nbsp;</li>
<li>Daily assessment of Anti Money Laundering (AML) reports for potential suspicious activity.</li>
<li>Interpret and analyse KYC data to understand the risk of the client to the business and make recommendation to senior management.</li>
<li>Support as required, project activities in order to ensure they are all delivered effectively in line with key milestones.&nbsp;</li>
<li>Adapt to and identify changes in systems, processes and working practices in order to achieve operational improvement.&nbsp;</li>
<li>Ensuring that all activities and duties are carried out in full compliance with regulatory framework, operational risk framework and internal policies and standards.</li>
<li>Provide support to the business banking team to update KYC documentation for entities such as limited companies, charities/non-profit organisations.&nbsp;</li>
<li>Demonstrates compliance with risk policies, processes and measures.</li>
<li>Awareness, application and mitigation of risk in everyday decisions; understanding the risk and escalate appropriately.</li>
<li>Completion of regulatory risk training.</li>
<li>Escalate any suspicious activities or transactions to the Money Laundering Reporting Officer (MLRO).</li>
</ul>
If you are not sure that a Customer Insights role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor </a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Telephony Advisor</a></li>
</ul>

Customer Insights Analyst

Help Lloyds Banking Group become the best bank for customers as a Financial Business Analyst working within the business to business division of Lloyds Banking Group. The role can also be known as a Case Handler, Remediation Analyst or Business Analyst. Being a Financial Analyst, you take a step up from general banking administration and move into high level clerical support delivering quality outputs to stakeholders. The higher skill requirement is reflected in the competitive pay rate of around &pound;17.56 per hour.&nbsp; In addition to an excellent hourly rate, a Business Analyst position also provides&nbsp;
<ul>
<li>Regular weekday hours.</li>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here&nbsp;</a>
The job calls on high level clerical support skills to complete day to day tasks that include data compilation, reconciliation, research, analysis and reporting alongside contributing to the development of administrative processes and systems. Lloyds Banking Group is committed to helping customers build for their future, which means a that a role with them provides a great opportunity for you to make a real difference. If you come from a background in the banking or insurance industries it could be a real help for this role but it is not a requirement. There are no formal qualifications needed either but some general skills that would be useful in this role are:
<ul>
<li>Strong administration skills.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Confidence in your own judgement and abilities.</li>
<li>Teamwork and leadership.</li>
<li>The ability to manage your workload.</li>
<li>An excellent work ethic.&nbsp;</li>
</ul>
The best Financial Analysts have excellent leadership skills, a keen eye for detail and accuracy, are productive, efficient and knowledgeable. The knowledge and skills that you develop day to day through experience and training will be highly sought after as other business areas from within Lloyds Banking Group come to you for information and procedural advice. 
It is also likely that within your role you will be supervising, supporting and coaching a small team of Lloyds Banking Group colleagues so this job is ideal for you if you want to take your career to the next level and try your hand at a supervisory role. Lloyds Banking Group recognises the importance of supporting each team members career development to ensure they make the most of their people&rsquo;s talents whilst helping them to build personalised, compelling careers.
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands.&nbsp;As a Business Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
<div>The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</div>
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp; Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff on into permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group. Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">Financial Analyst roles that we have available</a>.&nbsp;
<h2>Financial Analyst Role Responsibilities</h2>
<ul>
<li>Deliver a range of high level clerical/technical support tasks to provide high quality outputs which satisfy stakeholder needs.</li>
<li>Act as a point of reference for information &amp; procedural advice &amp; queries from other business areas. You may supervise a small team.&nbsp;</li>
<li>Undertake a range of more complex technical support tasks e.g. data compilation, reconciliation, research and analysis and make recommendations for improvement to processes, procedures and systems.</li>
<li>Provide guidance on a range of technical queries, using own judgement and interpretation as required, to ensure the timely provision of high quality information and guidance.</li>
<li>Develop and maintain contacts across the business unit in order to identify customer requirements and provide appropriate support and guidance.</li>
<li>Ensure that all work within the team is completed accurately and adheres to specified Group policies, processes and procedures and relevant external regulations where required.</li>
<li>As required, supervise and coach team members in their day to day activities ensuring their workloads are completed to the required standard, providing advice, guidance, direction and support as appropriate.</li>
<li>Where required, manage, motivate, develop and appraise team members.</li>
<li>Contribute to the development of administrative systems and processes to support the work of more senior colleagues.</li>
<li>Where appropriate, assist in the planning of projects, scheduling of implementations, maintenance of project plans, liaising with technical departments, users and other colleagues as required.</li>
<li>Demonstrate the core values &amp; behaviours of the banking group as an active team member.</li>
<li>Work is typically allocated and monitored on a timeframe in excess of one month.</li>
</ul>
If you are not sure that a Financial Analyst role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.
<ul style="margin-top: 0cm; list-style-type: disc;">
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Service Advisor</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a>&nbsp;</li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Telephony Advisor</a></li>
</ul>

Financial Analyst

text-black

Job Title: Customer Service Advisor. Salary: £13.49 per hour. Location: Leeds. Hours: Full-time (35 hours per week) Mon - Fri, between 8am - 9pm. Contract: Temporary with career progression opportunities. Start Date: 6th January 2025. The position is a Customer Service Advisor role with Lloyds Banking Group - a mixture of working from home and office based. You'll work in the office for the first few months to complete your training &amp; get your systems up and running, and then working from home will be discussed with your Team Leader. Once fully competent, it will then be a hybrid approach - two days a week in office, 3 days homeworking. Why Lloyds Banking Group? Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. About this Opportunity. We need someone to provide excellent service, supporting our customers with their needs, including registering new accounts, providing Website navigation, accurately resolving complaints. At times, we can be busy, and this role will involve working in a fast-paced environment, but we'll provide great training and help you develop your knowledge of our products and processes. Key Responsibilities: Handle inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries Complete telephony, digital and admin-based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership Lead your own development, through regular review of performance against business objectives, and take ownership for self-development Contribute to an environment where colleagues want to work, and customers feel valued Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISA's, Self- Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures Establish relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information, or resolve enquiries and issues. You'll be encouraged to call these out as appropriate Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area When required demonstrate the flexibility to support other business areas Be a true advocate of HSDL &amp; LBG values by promoting and demonstrating them in everything you do What you'll need: Strong communication skills, verbal and non-verbal Strong attention to detail IT literate, comfortable with the use of keyboard and being able to use a variety of different systems Active listening skills Experience of working in an execution only stockbroker environment desirable but not essential An interest in financial services If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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