Customer Service Advisor Job Description

As a Customer Service Advisor on Capita&rsquo;s TV Licensing team you will be taking incoming calls from customers with varied requests from how to set up a new Licence, change personal details or questions regarding TV Licence policies and regulations. &nbsp; This job role will require the warmest, friendliest, most engaging and understanding individuals to help manage inbound calls from customers.
The main priority will be to ensure that every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service.
<h3>Key Responsibilities</h3>
&nbsp;
<ul>
<li>Receiving incoming calls from TV Licensing customers, their friends or their family to assist with setting up future payment plans for their TV Licence.</li>
<li>Handling a variety of requests and queries regarding new Licences, policy and regulation queries and changes to personal details.</li>
<li>Accurately capture data and enter it into the relevant systems.</li>
<li>Provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence.</li>
<li>Embrace in house training and development opportunities.</li>
</ul>
<h3>Essential Skills &amp; Attributes</h3>
&nbsp;
<ul>
<li>Excellent verbal communication skills.</li>
<li>Empathy and understanding.</li>
<li>Strong listening skills.</li>
<li>Problem solving abilities.</li>
<li>IT literate.</li>
<li>Fluent in both written and spoken English.</li>
<li>Accuracy and attention to detail.</li>
</ul>
&nbsp;
<h3>Key Benefits</h3>
&nbsp;
<ul>
<li>Competitive salary.</li>
<li>28 days&rsquo; holiday (including public holidays).</li>
<li>Pension scheme.</li>
<li>Wide range of discounts on many products and services.</li>
<li>Childcare scheme.</li>
<li>Interest-free season ticket loans.</li>
<li>Monthly incentive schemes.</li>
</ul>
Technical experience and official qualifications are not the most important things in a role like this, it is who you are and the skills you naturally possess that make you an outstanding Customer Service Advisor. Skills such as these cannot be taught, they are simply a part of who you are, and your natural ability is exactly what we are looking for.
All you have to do is bring your natural people skills to work every day and Capita will support you in any additional training and development you may want or need to ensure you are pushing your boundaries and challenging yourself to learn and grow.

Capita is the UK&rsquo;s leading provider of business process management and integrated professional support service solutions and during 2021 Capita provided a Customer Service support solution for TV Licensing from its Bury, Greater Manchester and Darwen, Lancashire offices.
<h3>The Opportunity</h3>
Was to ensure there is an exceptional customer service team in place ready to assist customers, Capita were recruiting the very best customer service professionals into temporary Customer Service Advisor positions, across various shifts.

About Capita TV Licensing

Some of our Customer Service staff are located in the Darwen business centre:
India Mill Business Centre,
Bolton Road,
Darwen,
BB3 1AE
<a href="https://goo.gl/maps/yUKj2rsDTCSeSbrc8">Orientation:</a>&nbsp;Located within an established commercial area. The Mill&rsquo;s close proximity to public transport, shops and motorway access makes it the perfect work location. <a href="https://goo.gl/maps/1XCHRVmieTX3tttq7">View this location on Google Maps</a>.&nbsp; Travel options
Car: An on-site car park is available. Bus: Travelling via bus you can use the Town Centre bus stop, and bus number 1 from Blackburn. In under 10 minutes on foot from the bus stop, you'll arrive at the office.&nbsp; Train:&nbsp;Darwen train station is nearby, at a 10 minute walk away from the office. Caffeine Hit 
For the essential coffee on your route to work Greggs is just a short walk away, and Costa is a 10 minute drive. Anyone hungry?
Lunchtime options are plentiful, and just a two minute drive away is&nbsp;Dolly's Tea Room and Restaurant for collection or dine-in. If you feel like stretching your legs, allow around 10 minutes to walk it. Life Saver Solutions
A great location; in under 10 minutes you can find yourself in Darwen town centre, surrounded by various&nbsp;amenities for food and shopping.&nbsp;

Darwen Business Centre

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DBS School Administrator - Southwell

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DBS Cleaner - Retford

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Customer Service Advisor Job Description

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